Simbase experienced a notice incident on November 18, 2025, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Nov 18, 2025, 12:20 PM UTC
A roaming partner in the UK is experiencing connectivity problems, affecting mobile services. The issue has been escalated and is under investigation. Affected countries: GB
- identified Nov 18, 2025, 12:20 PM UTC
[2025-11-18 11:00:06] - Incident status was updated to "identified". Summary: A provider is experiencing issues with their UK roaming partner. They have raised a ticket to address the problem.
- investigating Nov 18, 2025, 12:20 PM UTC
[2025-11-18 11:30:06] - Incident status was updated to "investigating". Summary: The issue has been escalated to the relevant roaming partner. An update is pending from them regarding the ongoing incident.
- monitoring Nov 18, 2025, 02:40 PM UTC
[2025-11-18 14:25:13] - Incident status was updated to "monitoring". Summary: A fix has been implemented and service is in the process of being restored. The situation will continue to be monitored.
- resolved Nov 18, 2025, 04:00 PM UTC
[2025-11-18 15:26:51] - Incident status was updated to "resolved". Summary: The provider has confirmed that the issue has been resolved and service has fully recovered.