Simbase incident

Support tickets delays

Notice Resolved View vendor source →

Simbase experienced a notice incident on October 20, 2025, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:40 PM UTC
Resolved
Oct 21, 2025, 01:09 PM UTC
Duration
1d
Detected by Pingoru
Oct 20, 2025, 12:40 PM UTC

Update timeline

  1. identified Oct 20, 2025, 12:40 PM UTC

    Due to a widespread external service disruption, our help desk is currently unable to process incoming requests. We appreciate your patience as this issue is being resolved. It may take some time before we can review your tickets, as our service provider is working diligently to clear their backlog.

  2. resolved Oct 21, 2025, 01:09 PM UTC

    This incident has been resolved.