Simbase incident

[External] - Data Service Degradation on Green SIM Profile

Minor Resolved View vendor source →

Simbase experienced a minor incident on December 7, 2025, lasting 11h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2025, 05:20 PM UTC
Resolved
Dec 08, 2025, 04:40 AM UTC
Duration
11h 19m
Detected by Pingoru
Dec 07, 2025, 05:20 PM UTC

Update timeline

  1. investigating Dec 07, 2025, 05:20 PM UTC

    Widespread service degradation reported on a roaming partner network. Devices may experience difficulties establishing new data sessions, while existing sessions remain unaffected. Affected countries: XX

  2. investigating Dec 07, 2025, 05:20 PM UTC

    [2025-12-07 17:09:23] - Incident status was updated to "investigating". Summary: A roaming partner is experiencing widespread service degradation on their network. New data sessions may be affected, but existing sessions remain unaffected. The issue is being investigated and work is underway to resolve it. Updates will be provided as the situation progresses.

  3. monitoring Dec 07, 2025, 08:01 PM UTC

    [2025-12-07 19:51:32] - Incident status was updated to "monitoring". Summary: A roaming partner has reported that a service degradation affecting data session establishment is now in recovery. The situation is being monitored for improvements.

  4. resolved Dec 08, 2025, 04:40 AM UTC

    [2025-12-08 04:38:51] - Incident status was updated to "resolved". Summary: The previously reported incident has been resolved. The roaming partner has addressed the issue. Services are being monitored for any further developments.