Simbase experienced a minor incident on November 7, 2025, lasting 12h 12m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 07, 2025, 07:20 PM UTC
Investigating reports of degraded data performance and intermittent connectivity affecting mobile connections in the United States. Issues include high packet loss and reduced throughput. Connections remain active but struggle with reliable data transfer. Affected countries: US
- investigating Nov 07, 2025, 07:20 PM UTC
[2025-11-07 19:08:42] - Incident status was updated to "investigating". Summary: An investigation is underway regarding degraded data performance and intermittent connectivity issues affecting devices in the US. The problem is characterized by high packet loss and reduced throughput. While connections typically remain active, reliable data transfer is impacted. The issue has been escalated and efforts are ongoing to identify and resolve the problem.
- identified Nov 07, 2025, 09:40 PM UTC
[2025-11-07 21:38:11] - Incident status was updated to "identified". Summary: The provider has identified the issue and is actively working on resolving it.
- resolved Nov 08, 2025, 07:33 AM UTC
This incident has been resolved.