Simbase incident
[External] - Data Service Degradation for New Connections
Simbase experienced a minor incident on November 28, 2025, lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 28, 2025, 02:40 AM UTC
A data service degradation is affecting new network interactions. Existing sessions are unaffected, but devices may encounter issues with new connections. Affected countries: XX
- investigating Nov 28, 2025, 02:40 AM UTC
[2025-11-28 02:33:59] - Incident status was updated to "investigating". Summary: A data service degradation is affecting new network interactions. Existing sessions are unaffected, but devices may experience issues with new connections. The provider is working to resolve the issue and will provide updates.
- investigating Nov 28, 2025, 05:00 AM UTC
[2025-11-28 04:54:13] - Incident status was updated to "investigating". Summary: A data service degradation is currently under investigation. The issue primarily affects new network connections, while existing sessions remain unaffected. Technical teams are working to restore full service.
- identified Nov 28, 2025, 08:00 AM UTC
[2025-11-28 07:55:11] - Incident status was updated to "identified". Summary: A data service degradation affecting new network interactions is being experienced. Existing sessions are unaffected, but devices may have issues with new connections. The service is currently in recovery, with completion expected soon.
- resolved Nov 28, 2025, 09:00 AM UTC
[2025-11-28 08:57:27] - Incident status was updated to "resolved". Summary: A data service degradation affecting new network interactions has been resolved. The issue primarily impacted new connections, while existing sessions remained unaffected. Service has fully recovered and performance is being monitored.