Simbase incident

[External] - Authentication Issues Affecting Mobile Data Connectivity

Notice Resolved View vendor source →

Simbase experienced a notice incident on November 27, 2025, lasting 9h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2025, 10:00 PM UTC
Resolved
Nov 28, 2025, 07:20 AM UTC
Duration
9h 20m
Detected by Pingoru
Nov 27, 2025, 10:00 PM UTC

Update timeline

  1. investigating Nov 27, 2025, 10:00 PM UTC

    Potential authentication problems identified affecting mobile data connections. The issue may impact IoT device connectivity. Technical teams are monitoring and working to maintain service stability. Affected countries: NL

  2. investigating Nov 27, 2025, 10:00 PM UTC

    [2025-11-27 21:53:58] - Incident status was updated to "investigating". Summary: Authentication issues affecting certain APNs have been identified since 3:45 PM. The team is monitoring and working to maintain service stability. Updates will be provided if IoT-related issues occur.

  3. monitoring Nov 28, 2025, 07:20 AM UTC

    [2025-11-28 07:07:10] - Incident status was updated to "monitoring". Summary: A fix has been implemented for the reported issue and the results are being monitored.

  4. resolved Nov 28, 2025, 07:20 AM UTC

    [2025-11-28 07:09:00] - Incident status was updated to "resolved". Summary: The incident has been resolved and will be closed. Business checks have been completed successfully. An investigation into the root cause will be conducted.