Simbase experienced a major incident on October 9, 2025 affecting Data Connectivity, lasting 12h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Data Connectivity
Update timeline
- investigating Oct 09, 2025, 07:40 PM UTC
Investigating intermittent data sessions affecting a subset of devices. Impacted devices may experience shorter session durations and occasional disconnections. Affected countries: XX
- investigating Oct 09, 2025, 07:40 PM UTC
[2025-10-09 19:31:28] - Incident status was updated to "investigating". Summary: An investigation is underway regarding connectivity issues affecting a subset of devices. Impacted devices may experience brief sessions and intermittent disconnections. The team is working with partners to determine the root cause.
- resolved Oct 10, 2025, 07:57 AM UTC
Our partner reports service has been restored.