Shippit Outage History

🟠 Investigating We are currently observing HTTP 500 errors on the CouriersPlease quote endpoint, affecting quote requests. We are checking with the CouriersPlease team and will provide an update as soon as we have more information.

CouriersPlease has confirmed an outage impacting their pricing API, which is currently preventing rate quotes from processing. Their technical team is actively working on a resolution. We are closely monitoring the situation and will provide further updates as soon as they become available.

We are currently investigating an issue affecting Shippit app that may impact order creation, quoting, and order booking for some users. Our team is actively working on a resolution, and we will provide further updates as soon as more information is available.

Following Aramex Australia & New Zealand's planned system upgrade on Saturday 13 September, we are currently investigating an issue affecting tracking status updates for shipments booked with this carrier. Tracking information for existing Aramex AU/NZ shipments may not be updating as expected. We are working directly with Aramex to resolve this as a priority and will post updates here as we have more information.

Some of you may be seeing errors when creating orders on the Connect platform. We've identified the root cause and are actively working on a fix. What's happening: Order creation is currently failing or delayed for affected users. This started at approximately [time]. What we're doing: We have a recovery plan underway to restore full order-creation functionality as quickly as possible. What this means for you: You may not be able to create new orders until the fix is complete. Existing orders are not affected. We'll post another update here as soon as we have a clearer ETA on full recovery. If this is urgent, reach out to [email protected].

We are currently investigating reports of intermittent failures when generating shipping labels. Users may experience an error on their initial attempt to print or generate a label. However, retrying the request (2nd or 3rd attempt) is successfully resolving the issue and generating the label. Our engineering team has identified the root cause within the TGE integration and is actively working on a fix. We will provide another update as soon as more information becomes available.

The Get It Fast technical team has confirmed they are aware of the issue and are actively working on a resolution. We will share further updates as soon as we receive more information.

From approximately 8:00 PM AEST on 16 August, we are seeing an elevated rate of errors when connecting to Aramex. This is affecting quotes, tracking updates and address validation for Aramex AU/NZ shipments. Our team is actively investigating. We will update this page as we learn more.

Update — Aramex AU bookings and quoting unavailable Further investigation has confirmed the impact is broader than initially reported. Aramex AU bookings have been failing since approximately 7:30 PM AEST, and Aramex quoting has been unavailable since 8:00 PM AEST. Tracking and address validation are also affected. Merchants using Aramex will be unable to book consignments or retrieve quotes until this is resolved. We have escalated to Aramex and are awaiting confirmation of the cause and an estimated resolution time. We will update this page as soon as we have more information.

Our carrier partner Australia Post have informed they are currently investigating an issue affecting label printing. Impact: All merchants using AP may experience failures when printing labels. We will post updates here as more information becomes available. We apologise for any inconvenience and appreciate your patience.

Our carrier partner Uber Direct have informed they are currently investigating an issue affecting quote creation and delivery bookings. Impact: All merchants using Uber Direct may experience failures when creating quotes or bookings via the Delivery-as-a-Service (DaaS) and Direct API integrations. We will post updates here as more information becomes available. We apologise for any inconvenience and appreciate your patience.

We wanted to give you a heads-up that our carrier partner Allied Express is currently experiencing a nationwide Telstra mobile network outage, which is impacting some of their PDA devices. Some users may encounter delays to live tracking updates, Proof of Delivery notifications and real-time delivery status updates for Allied Express deliveries. Deliveries are continuing, and Allied Express is working to minimise any disruption where possible. We'll keep you updated as soon as we have a resolution. In the meantime, if you have any urgent shipments affected, please contact our Support team, and we'll do our best to assist.

Our carrier partner has been notified and has advised that their technical team is currently looking into the disruption. We will continue to update this page as we receive more details from them.

We wanted to give you a heads-up that our carrier partner SEKO is currently experiencing an issue affecting label generation for UK-bound consignments. Some users may encounter errors when attempting to generate labels at this time. SEKO is actively working with their UK carrier to resolve this as quickly as possible. We'll keep you updated as soon as we have a resolution. In the meantime, if you have any urgent shipments affected, please contact your Seko account manager Or our Support team and we'll do our best to assist.

We have identified an issue where TGE External Quoting is currently unavailable. According to the Team Global Express technical team, the Rate Enquiry function for all Parcel services—specifically IPEC and Priority—is currently offline. The TGE team is currently working to restore the rate enquiry function. We are monitoring the situation closely and will provide an update as soon as service is restored.