Shippit had 10 outages in the last 2 years totaling 205h 3m of downtime — averaging 0.4 incidents per month.
There were 10 Shippit outages since May 13, 2026 totaling 205h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating a spike in NETWORK_TIMEOUT errors from the New Zealand Post external API, starting at approximately 12:00 AEST today (05 Aug). This is affecting Quoting and Booking for merchants shipping via NZ Post. We are still assessing the scope and severity of the impact.
Our carrier partner Australia Post have informed they are currently investigating an issue affecting label printing. Impact: All merchants using AP may experience failures when printing labels. We will post updates here as more information becomes available. We apologise for any inconvenience and appreciate your patience.
Our carrier partner Uber Direct have informed they are currently investigating an issue affecting quote creation and delivery bookings. Impact: All merchants using Uber Direct may experience failures when creating quotes or bookings via the Delivery-as-a-Service (DaaS) and Direct API integrations. We will post updates here as more information becomes available. We apologise for any inconvenience and appreciate your patience.
🟠 Investigating We are currently observing HTTP 500 errors on the CouriersPlease quote endpoint, affecting quote requests. APIs are experiencing failure rate > 85.0%. We are checking with the CouriersPlease team and will provide an update as soon as we have more information.
We wanted to give you a heads-up that our carrier partner Allied Express is currently experiencing a nationwide Telstra mobile network outage, which is impacting some of their PDA devices. Some users may encounter delays to live tracking updates, Proof of Delivery notifications and real-time delivery status updates for Allied Express deliveries. Deliveries are continuing, and Allied Express is working to minimise any disruption where possible. We'll keep you updated as soon as we have a resolution. In the meantime, if you have any urgent shipments affected, please contact our Support team, and we'll do our best to assist.
We are aware of an issue impacting our Direct Couriers integration, specifically affecting the ability to retrieve shipping quotes. We are currently investigating the matter and we will provide further updates as more information becomes available.
Our carrier partner has been notified and has advised that their technical team is currently looking into the disruption. We will continue to update this page as we receive more details from them.
Hi All, We're aware that quote generation is currently slower than usual, affecting orders across the platform. We've traced the cause to a carrier-side upgrade (TGE) rolled out over the weekend. Order creation and quoting may take longer than normal while this persists. We've identified the source as the TGE upgrade and are working directly with TGE to resolve it. We'll continue to monitor performance closely and will update this page as the situation progresses. Thank you for your understanding.
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TGE has applied a fix on their end and is currently observing positive performance improvements. Our team is actively monitoring the situation. We will notify once the issue is fully resolved.
Team Global Express, has reported consistent performance improvements across their API services, and operations have returned to normal. All core services have returned to full functionality. MyTeamGE Website/Portal, Auto Importing, and the WebMethods Integration Platform are all Fully Operational. MyTeamGE API Services are also Fully Operational, and team at TGE is keeping monitoring protocols in progress to ensure continued stability. We will share new information as it becomes available and confirm once the issue is completely resolved. If you have any questions or require immediate assistance, please reach out to Team Global Express support directly at: [email protected].
19 June 2026 | 16:56 AEST Our Carrier partner Australia Post are currently experiencing technical issues that are intermittently impacting some of their services including lodgement, pricing and label printing services Impact: Intermittent failures on AusPost lodgement, pricing, and label printing. Status: Australia Post has identified the issue and a fix is being implemented. What's affected: AusPost order booking, quoting and Tracking via Shippit may be intermittently impacted. All other carriers are unaffected. Next update: Once Australia Post confirms resolution. We apologise for any inconvenience and will keep you updated.
We wanted to give you a heads-up that our carrier partner SEKO is currently experiencing an issue affecting label generation for UK-bound consignments. Some users may encounter errors when attempting to generate labels at this time. SEKO is actively working with their UK carrier to resolve this as quickly as possible. We'll keep you updated as soon as we have a resolution. In the meantime, if you have any urgent shipments affected, please contact your Seko account manager Or our Support team and we'll do our best to assist.
We have identified an issue where TGE External Quoting is currently unavailable. According to the Team Global Express technical team, the Rate Enquiry function for all Parcel services—specifically IPEC and Priority—is currently offline. The TGE team is currently working to restore the rate enquiry function. We are monitoring the situation closely and will provide an update as soon as service is restored.