Is Shippit down?

Following Aramex Australia & New Zealand's planned system upgrade on Saturday 13 September, we are currently investigating an issue affecting tracking status updates for shipments booked with this carrier. Tracking information for existing Aramex AU/NZ shipments may not be updating as expected. We are working directly with Aramex to resolve this as a priority and will post updates here as we have more information.

Some of you may be seeing errors when creating orders on the Connect platform. We've identified the root cause and are actively working on a fix. What's happening: Order creation is currently failing or delayed for affected users. This started at approximately [time]. What we're doing: We have a recovery plan underway to restore full order-creation functionality as quickly as possible. What this means for you: You may not be able to create new orders until the fix is complete. Existing orders are not affected. We'll post another update here as soon as we have a clearer ETA on full recovery. If this is urgent, reach out to [email protected].

We are currently experiencing an issue affecting Aramex Australia & New Zealand shipments. Some merchants may be unable to create bookings or generate labels with Aramex AU/NZ, or may experience delays doing so. Quoting and tracking for Aramex AU/NZ are not currently impacted. We will provide further updates as soon as we have more information. We apologise for any inconvenience this may cause.

We have identified the cause of this issue as a database problem on Aramex's consigning platform. Aramex's technical team is aware and is actively working to resolve it. We will continue to monitor closely. We'll post another update once services are fully restored.

Sherpa Priority shipping quotes are currently failing to return. This has been affecting orders since approximately 7:10am AEST today. If you need to despatch now, please select an alternative carrier. Affected orders remain in your account and can be re-quoted once this is resolved. We are checking with the Sherpa team and will provide an update as soon as we have more information.

We are currently investigating reports of intermittent failures when generating shipping labels. Users may experience an error on their initial attempt to print or generate a label. However, retrying the request (2nd or 3rd attempt) is successfully resolving the issue and generating the label. Our engineering team has identified the root cause within the TGE integration and is actively working on a fix. We will provide another update as soon as more information becomes available.