Shippit experienced a minor incident on August 16, 2026 affecting Quoting and Tracking and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2026, 11:56 AM UTC
From approximately 8:00 PM AEST on 16 August, we are seeing an elevated rate of errors when connecting to Aramex. This is affecting quotes, tracking updates and address validation for Aramex AU/NZ shipments. Our team is actively investigating. We will update this page as we learn more.
- investigating Aug 16, 2026, 12:11 PM UTC
Update — Aramex AU bookings and quoting unavailable Further investigation has confirmed the impact is broader than initially reported. Aramex AU bookings have been failing since approximately 7:30 PM AEST, and Aramex quoting has been unavailable since 8:00 PM AEST. Tracking and address validation are also affected. Merchants using Aramex will be unable to book consignments or retrieve quotes until this is resolved. We have escalated to Aramex and are awaiting confirmation of the cause and an estimated resolution time. We will update this page as soon as we have more information.