Shippit experienced a minor incident on June 22, 2026 affecting Quoting and Insights (Primary Data Center), lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 22, 2026, 03:28 AM UTC
Hi All, We're aware that quote generation is currently slower than usual, affecting orders across the platform. We've traced the cause to a carrier-side upgrade (TGE) rolled out over the weekend. Order creation and quoting may take longer than normal while this persists. We've identified the source as the TGE upgrade and are working directly with TGE to resolve it. We'll continue to monitor performance closely and will update this page as the situation progresses. Thank you for your understanding.
- identified Jun 22, 2026, 03:33 AM UTC
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- monitoring Jun 23, 2026, 04:59 AM UTC
TGE has applied a fix on their end and is currently observing positive performance improvements. Our team is actively monitoring the situation. We will notify once the issue is fully resolved.
- monitoring Jun 24, 2026, 03:57 AM UTC
Team Global Express, has reported consistent performance improvements across their API services, and operations have returned to normal. All core services have returned to full functionality. MyTeamGE Website/Portal, Auto Importing, and the WebMethods Integration Platform are all Fully Operational. MyTeamGE API Services are also Fully Operational, and team at TGE is keeping monitoring protocols in progress to ensure continued stability. We will share new information as it becomes available and confirm once the issue is completely resolved. If you have any questions or require immediate assistance, please reach out to Team Global Express support directly at: [email protected].