Shippit incident

Investigating - Uber Direct: Delivery & Quote Creation Failures

Minor Resolved View vendor source →

Shippit experienced a minor incident on July 15, 2026 affecting 3rd Party Services and Insights (Primary Data Center), lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 10:32 PM UTC
Resolved
Jul 16, 2026, 12:48 AM UTC
Duration
2h 15m
Detected by Pingoru
Jul 15, 2026, 10:32 PM UTC

Affected components

3rd Party ServicesInsights (Primary Data Center)

Update timeline

  1. investigating Jul 15, 2026, 10:32 PM UTC

    Our carrier partner Uber Direct have informed they are currently investigating an issue affecting quote creation and delivery bookings. Impact: All merchants using Uber Direct may experience failures when creating quotes or bookings via the Delivery-as-a-Service (DaaS) and Direct API integrations. We will post updates here as more information becomes available. We apologise for any inconvenience and appreciate your patience.