Shippit incident

NZ Post API Errors Impacting Quoting and Booking

Minor Resolved View vendor source →

Shippit experienced a minor incident on August 5, 2026 affecting 3rd Party Services and Insights (Primary Data Center), lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 02:37 AM UTC
Resolved
Aug 05, 2026, 04:51 AM UTC
Duration
2h 13m
Detected by Pingoru
Aug 05, 2026, 02:37 AM UTC

Affected components

3rd Party ServicesInsights (Primary Data Center)

Update timeline

  1. identified Aug 05, 2026, 02:37 AM UTC

    We are currently investigating a spike in NETWORK_TIMEOUT errors from the New Zealand Post external API, starting at approximately 12:00 AEST today (05 Aug). This is affecting Quoting and Booking for merchants shipping via NZ Post. We are still assessing the scope and severity of the impact.