Shippit experienced a minor incident on September 9, 2026 affecting Shippit Connect (Plugins & Extensions) and Insights (Primary Data Center), lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 10:38 PM UTC
Some of you may be seeing errors when creating orders on the Connect platform. We've identified the root cause and are actively working on a fix. What's happening: Order creation is currently failing or delayed for affected users. This started at approximately [time]. What we're doing: We have a recovery plan underway to restore full order-creation functionality as quickly as possible. What this means for you: You may not be able to create new orders until the fix is complete. Existing orders are not affected. We'll post another update here as soon as we have a clearer ETA on full recovery. If this is urgent, reach out to [email protected].