Shippit incident
Active incident - Delays with GetItFast quotes and bookings
Shippit experienced a minor incident on August 31, 2026 affecting Quoting and Booking and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 31, 2026, 05:39 AM UTC
We are currently experiencing network timeout issues with our carrier partner, Get It Fast. This is impacting both quoting and booking requests. Merchants using GetItFast may see failed or delayed quotes and bookings from approximately 2:45pm AEDT. Our team is actively investigating and we're working to make contact with GetItFast. We will keep you updated on the status.
- investigating Aug 31, 2026, 06:24 AM UTC
The Get It Fast technical team has confirmed they are aware of the issue and are actively working on a resolution. We will share further updates as soon as we receive more information.