Shippit experienced a minor incident on September 25, 2026 affecting Quoting and 3rd Party Services and 1 more component, lasting 7h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2026, 05:34 AM UTC
🟠 Investigating We are currently observing HTTP 500 errors on the CouriersPlease quote endpoint, affecting quote requests. We are checking with the CouriersPlease team and will provide an update as soon as we have more information.
- investigating Sep 25, 2026, 05:53 AM UTC
CouriersPlease has confirmed an outage impacting their pricing API, which is currently preventing rate quotes from processing. Their technical team is actively working on a resolution. We are closely monitoring the situation and will provide further updates as soon as they become available.
- monitoring Sep 25, 2026, 10:13 AM UTC
CouriersPlease quote requests have been processing normally since 7:35 PM. We are continuing to monitor performance and remain in contact with CouriersPlease to confirm complete system stability.