ShipHero incident

Shipping labels can't be printed or opened

Major Resolved View vendor source →

ShipHero experienced a major incident on August 13, 2025 affecting Label Printing, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 08:56 PM UTC
Resolved
Aug 14, 2025, 12:52 AM UTC
Duration
3h 55m
Detected by Pingoru
Aug 13, 2025, 08:56 PM UTC

Affected components

Label Printing

Update timeline

  1. investigating Aug 13, 2025, 08:56 PM UTC

    Shipping labels can't be printed or opened due to "Access denied" errors. We've identified the issue and are working on a fix.

  2. identified Aug 13, 2025, 09:00 PM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring Aug 13, 2025, 09:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 14, 2025, 12:52 AM UTC

    This incident has been resolved.