ShipHero incident

Can't connect or edit USPS accounts

Resolved after 1 hour 54 minutes, affecting Label Printing, on January 29, 2026.

resolved Jan 30, 2026, 12:20 AM UTC

Good news! USPS has resolved the technical issues that were preventing connection updates. Their support team confirmed that the OAuth API is back online and stable. We’ve lifted our recommendation to avoid editing connections. Everything is a "go" for your USPS settings. Thank you for your patience while we monitored this!

Started
Jan 29, 2026, 10:26 PM UTC
Resolved
Jan 30, 2026, 12:20 AM UTC
Duration
1h 54m
Detected by Pingoru
Jan 29, 2026, 10:26 PM UTC

Affected components

Label Printing

Update timeline

  1. identified Jan 29, 2026, 10:26 PM UTC

    USPS's API is having issues with when establishing new connections or editing existing connections. We have reported the issue and are monitoring closely. We recommend you don't edit any existing USPS connections until the incident is resolved.

  2. resolved Jan 30, 2026, 12:20 AM UTC

    Good news! USPS has resolved the technical issues that were preventing connection updates. Their support team confirmed that the OAuth API is back online and stable. We’ve lifted our recommendation to avoid editing connections. Everything is a "go" for your USPS settings. Thank you for your patience while we monitored this!

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