Is ShipHero down?

ShipHero will go down for a short period, we'll tell you when it's back.

November 1, 17:28 UTC ShipHero has identified a potential security issue and, as a precaution, has taken the platform offline while we investigate. Our teams are actively working on it. Our priority is confirming the platform is secure before we restore service. We apologize for the disruption to your operations. Please check this page for status updates. We will post our next update by [18:30 UTC] and will also notify you by email. If you have questions, please contact ShipHero Support through your usual support channels. ShipHero will never ask for your password or login codes by email, phone or chat. If you receive a request like that, please do not respond and report it to ShipHero Support. Thank you for your patience, The ShipHero Team

[18:13UTC] ShipHero is investigating a security incident involving unauthorized access to our Platform. continuing to investigate a potential security issue. As a precaution, the platform remains offline. Our teams are actively working on this, and our priority is confirming the platform is secure before we restore service. We apologize for the disruption to your operations. Please check this page for status updates. We will post our next update by [19:30 UTC] and will also notify you by email. If you have questions, please contact ShipHero Support through your usual support channels. ShipHero will never ask for your password or login codes by email, phone or chat. If you receive a request like that, please do not respond and report it to ShipHero Support. Thank you for your patience, The ShipHero Team

Update: 19:30 ShipHero's continuous effort to investigate a potential security issue persists. We are maintaining our platform offline as a precaution. Our teams are actively working on this, and our priority is confirming the platform is secure before we restore service. We apologize for the disruption to your operations. Please check this page for status updates. We will post our next update by [20:30 UTC] and will also notify you by email. If you have questions, please contact ShipHero Support through your usual support channels. ShipHero will never ask for your password or login codes by email, phone or chat. If you receive a request like that, please do not respond and report it to ShipHero Support. Thank you for your patience, The ShipHero Team

Update: 20:30 ShipHero is continuing to investigate a potential security issue. As a precaution, the platform remains offline. Our teams are actively working on this, and our priority is confirming the platform is secure before we restore service. We apologize for the disruption to your operations. Please check this page for status updates. We will post our next update by 21:30 UTC and will also notify you by email. If you have questions, please contact ShipHero Support through your usual support channels. Note: ShipHero will never ask for your password or login codes by email, phone or chat. If you receive a request like that, please do not respond and report it to ShipHero Support. Thank you for your patience,  The ShipHero Team

Update: 21:30 UTC ShipHero is continuing to investigate a potential security issue. As a precaution, the platform remains offline. Our teams are actively working on this, and our priority is confirming the platform is secure before we restore service. We apologize for the disruption to your operations. Please check this page for status updates. We will post our next update by 22:30 UTC and will also notify you by email. If you have questions, please contact ShipHero Support through your usual support channels. Note: ShipHero will never ask for your password or login codes by email, phone or chat. If you receive a request like that, please do not respond and report it to ShipHero Support. Thank you for your patience, The ShipHero Team

Update: 22:30 UTC ShipHero has begun to bring parts of our application online. The system REMAINS UNAVAILABLE, We are sharing this so you can start planning on next steps and will advise as soon as they system is ready for you to access. We will provide an update as soon as we hear from our Technical Teams. Thank you, The ShipHero Team

Update: 23:30 UTC ShipHero has started bringing parts of our application back online. The platform remains unavailable for now, and we’ll let you know as soon as it’s ready for you to use. We’ll include any steps you need to take. We apologize for the disruption to your operations. We will post our next update here and by email by 00:30 UTC Note: ShipHero will never ask you to send passwords, login codes or API keys by email, phone or chat. If you receive a request like that, please don’t respond, and report it to ShipHero Support at [email protected]. Thank you, The ShipHero Team

Update: 00:30 UTC Parts of the ShipHero platform are back up, and our teams are checking them before we confirm they’re ready for you to use. PLEASE wait for our confirmation before logging in, processing orders or changing integrations. We’ll share any steps you need to take at that time. We will post our next update here and by email by 01:30 UTC. Note: ShipHero will never ask you to send passwords, login codes or API keys by email, phone or chat. If you receive a request like that, please don’t respond, and report it to ShipHero Support at [email protected]. Thank you, The ShipHero Team

ShipHero is back online. Thank you for your patience while our teams worked to restore service safely. As part of our security measures, all existing ShipHero Public API credentials have been reset. If you or an integration partner connect to ShipHero through our Public API and credentials aren't working, please create new credentials. NEED HELP: Email [email protected] and our team will help you get this done. Thank you, The ShipHero Team

Update: 01:30 UTC ShipHero is back online, and we’re continuing to monitor the platform. Orders and updates from Shopify and other sales channels are catching up. This may take some time, depending on each platform’s API limits. Standard integrations such as Shopify don’t need any action, unless we’ve contacted you directly. New credentials are only needed if you or a partner connect through our Public API using a custom integration or your own API keys. ShipHero will never ask you to send passwords, login codes or API keys by email, phone or chat. If you receive a request like that, please don’t respond, and report it to ShipHero Support at [email protected]. Thank you, The ShipHero Team

ShipHero is back online, and we’re continuing to monitor the platform. Standard integrations such as Shopify don’t need any action, unless we’ve contacted you directly. New credentials are only needed if you or a partner connect through our Public API using a custom integration or your own API keys. For public api tokens, refresh to get new tokens so your 3rd party integrations and personal api access is re-enabled. This may happen automatically depending on your system, if not you can generate new tokens manually within the ShipHero UI. Orders and updates from Shopify and other sales channels are catching up. This may take some time, depending on each platform’s API limits. For a small set of users your username and password isn't working and you cannot reset it. We're actively working on restoring your ability to reset your password to regain access to the system. Shipsfor.us login is temporarily closed, we're working on resolving this. ShipHero will never ask you to send passwords, login codes or API keys by email, phone or chat. If you receive a request like that, please don’t respond, and report it to ShipHero Support at [email protected]. Thank you, The ShipHero Team

We, alongside our hosting platform AWS, are investigating reports of general slowness accessing the system.

The speed issue has been resolved, we're monitoring.

We are closing this status and making a change to mitigate this speed issue from recurring.

We are currently investigating an issue that began at approximately 3pm. Our internal alerts reported an issue accessing the platform. Our Team is actively working to restore services.

An issue was identified affecting our endpoints and working to restore them.

Users are unable to login to many parts of ShipHero. The issue is related to our permissions management. We're working to resolve as quickly as possible.

We believe we are close to resolution and will provide another update shortly.

ShipHero deployed a fix to restore access.  We will continue to monitor the health our Permissions Management service but are advising customers that were impacted by this event to log back into ShipHero and resume normal operations.

This incident has been resolved.

USPS is currently experiencing instability with their payment authorization API. Some accounts may sporadically see 401 errors when quoting, printing or manifesting USPS labels. Please do not reconnect your USPS account, as this will fully disconnect the carrier and prevent you from shipping. Your connection is healthy on our side and service will resume automatically once USPS resolves the issue. We're monitoring and will update as soon as we have news.

We have not seen any errors in the last 4 hours so closing this status.

When opening orders on shipping. you may see: We cannot process this order We found a problem processing order *****. Please, try again later, or contact ShipHero support. Hide details Invalid numeric input value: **** We are working on resolving this as promptly as possible.

We've identified the issue and working on a fix.

This issue has been resolved.