ShipHero experienced a minor incident on June 26, 2026 affecting Label Printing, lasting 7h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Label Printing
Update timeline
- investigating Jun 26, 2026, 05:28 PM UTC
Our monitoring and alerting tools detected an issue with FedEx's API at approximately 12:06pm EST (2026-06-26). Our carrier team contacted FedEx and they confirmed they are investigating an intermittent issue with their API. We recommend monitoring both ShipHero Status Page and FedEx to stay informed on progress.
- investigating Jun 26, 2026, 08:06 PM UTC
We are monitoring the FedEx API issue and have observed an intermittent behavior with the API issue. ShipHero recommends contacting FedEx support for updates if impacted and continuing to monitor FedEx and ShipHero Status pages.
- resolved Jun 27, 2026, 12:29 AM UTC
This incident has been resolved.