ShipHero experienced a major incident on August 31, 2026 affecting Label Printing, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Label Printing
Update timeline
- investigating Aug 31, 2026, 02:39 AM UTC
When opening orders on shipping. you may see: We cannot process this order We found a problem processing order *****. Please, try again later, or contact ShipHero support. Hide details Invalid numeric input value: **** We are working on resolving this as promptly as possible.
- identified Aug 31, 2026, 02:49 AM UTC
We've identified the issue and working on a fix.
- resolved Aug 31, 2026, 03:29 AM UTC
This issue has been resolved.