ShipHero experienced a major incident on November 18, 2025 affecting Label Printing, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Label Printing
Update timeline
- investigating Nov 18, 2025, 01:25 PM UTC
Shippo is down maybe due to cloudflare outage. You can use our direct USPS integration to continue generating USPS labels. Cheapest will be affected if Shippo is connected because they aren’t responding to quotes.
- monitoring Nov 18, 2025, 01:39 PM UTC
Shippo services have returned to operational status. We will continue to monitor the stability of this connection.
- resolved Nov 18, 2025, 05:12 PM UTC
This incident has been resolved.