Resolved after 11 days 1 hour, affecting Store Integrations, on August 1, 2025.
ShipHero Engineering in partnership with TikTok implemented a solution for this issue. We are currently monitoring the health of the API Integration and will continue to monitor over the next business day. Please communicate any new issues observed (Post Aug 6 5pm EST) to ShipHero Technical Support.
Affected components
Update timeline
- investigating Aug 05, 2025, 09:17 PM UTC
We are currently investigating an issue related to the "Upgraded TikTok Shipping Feature". Until otherwise notified, we are advising ShipHero customers "Not to Upgrade". We are in communication with TikTok integration and development resources and will update this incident as soon as TikTok provides further clarity and confirmation of next steps on upgrade compatibility.
- investigating Aug 05, 2025, 09:19 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 06, 2025, 08:56 PM UTC
ShipHero Engineering in partnership with TikTok implemented a solution for this issue. We are currently monitoring the health of the API Integration and will continue to monitor over the next business day. Please communicate any new issues observed (Post Aug 6 5pm EST) to ShipHero Technical Support.
- resolved Aug 12, 2025, 01:51 PM UTC
This incident has been resolved.
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