Resolved after 39 minutes, affecting ShipHero Mobile App and ShipHero Dashboard and 1 more, on October 2, 2026.
We are closing this status and making a change to mitigate this speed issue from recurring.
Affected components
ShipHero Mobile AppShipHero DashboardShipHero Public APIMiscellaneous ServicesShipHero MCP
Update timeline
- investigating Oct 02, 2026, 06:37 PM UTC
We, alongside our hosting platform AWS, are investigating reports of general slowness accessing the system.
- monitoring Oct 02, 2026, 07:07 PM UTC
The speed issue has been resolved, we're monitoring.
- resolved Oct 02, 2026, 07:16 PM UTC
We are closing this status and making a change to mitigate this speed issue from recurring.
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