Resolved after 1 hour 34 minutes, affecting Store Integrations, on May 13, 2025.
The root cause had been identified and we have successfully contained the issue.
Affected components
Store Integrations
Update timeline
- investigating May 13, 2025, 09:20 PM UTC
We are currently investigating a performance degradation between Shopify and ShipHero causing order imports to take longer than usual.
- investigating May 13, 2025, 10:03 PM UTC
We are continuing to investigate this active issue and are monitoring progress on restoration of service performance.
- identified May 13, 2025, 10:52 PM UTC
The root cause had been identified and we have successfully contained the issue.
- resolved May 13, 2025, 10:54 PM UTC
This incident has been resolved.
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