ShipHero incident
Barcode scans not registering during picking process in the mobile app.
ShipHero experienced a minor incident on July 10, 2026 affecting ShipHero Mobile App, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 03:33 PM UTC
We are investigating reports from barcode scans not registering during the picking process in the mobile app.
- identified Jul 10, 2026, 03:47 PM UTC
The issue has been identified and we're currently implementing a fix.
- monitoring Jul 10, 2026, 03:56 PM UTC
A fix has been deployed to the Mobile App and we are Monitoring the results. If you ran into this issue, please do one of the following: 1. Fully close the app and reopen it, or, 2. Switch users (PIN) and log back in. This should resolve the scanning error. If you still see the error after that, please let support know your app version and device.
- resolved Jul 10, 2026, 04:21 PM UTC
The incident has been resolved. If you ran into this issue, please do one of the following: 1. Fully close the app and reopen it, or, 2. Switch users (PIN) and log back in. This should resolve the scanning error. If you still see the error after that, please let support know your app version and device. Thank you.