ShipHero incident

System outage

Critical Resolved View vendor source →

ShipHero experienced a critical incident on December 1, 2025 affecting ShipHero Mobile App and ShipHero Dashboard and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 02:03 AM UTC
Resolved
Dec 01, 2025, 02:28 AM UTC
Duration
25m
Detected by Pingoru
Dec 01, 2025, 02:03 AM UTC

Affected components

ShipHero Mobile AppShipHero DashboardStore IntegrationsLabel PrintingShipHero Public APIShipHero AuthenticationMiscellaneous Services

Update timeline

  1. investigating Dec 01, 2025, 02:03 AM UTC

    We are aware of a problem with our platform and we currently investigating it.

  2. identified Dec 01, 2025, 02:17 AM UTC

    The issue has been identified and a fix is currently being implemented

  3. identified Dec 01, 2025, 02:18 AM UTC

    We are continuing to work on a fix for this issue

  4. monitoring Dec 01, 2025, 02:21 AM UTC

    A fix has been implemented and we are monitoring the results

  5. resolved Dec 01, 2025, 02:28 AM UTC

    This incident has been resolved