Resolved after 25 minutes, affecting ShipHero Mobile App and ShipHero Dashboard and 1 more, on December 1, 2025.
A fix has been implemented and we are monitoring the results
Affected components
ShipHero Mobile AppShipHero DashboardStore IntegrationsLabel PrintingShipHero Public APIShipHero AuthenticationMiscellaneous Services
Update timeline
- investigating Dec 01, 2025, 02:03 AM UTC
We are aware of a problem with our platform and we currently investigating it.
- identified Dec 01, 2025, 02:17 AM UTC
The issue has been identified and a fix is currently being implemented
- identified Dec 01, 2025, 02:18 AM UTC
We are continuing to work on a fix for this issue
- monitoring Dec 01, 2025, 02:21 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Dec 01, 2025, 02:28 AM UTC
This incident has been resolved
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