ShipHero Outage History
ShipHero is up right nowPingoru has recorded 49 incidents for ShipHero: 14 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 9 of 720 (1%) |
| July 2026 | 2 | 3 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 2 | 11 of 720 (2%) |
| October 2026 | 1 | 1 of 523 (0%) |
Incidents, newest first
Minor October 2, 2026 General slowness 39m ShipHero Mobile App, ShipHero Dashboard, ShipHero Public API, Miscellaneous Services and 1 more
Started Oct 02, 2026, 06:37 PM UTC· resolved Oct 02, 2026, 07:16 PM UTC
- investigating Oct 02, 2026, 06:37 PM UTC
We, alongside our hosting platform AWS, are investigating reports of general slowness accessing the system.
- monitoring Oct 02, 2026, 07:07 PM UTC
The speed issue has been resolved, we're monitoring.
- resolved Oct 02, 2026, 07:16 PM UTC
We are closing this status and making a change to mitigate this speed issue from recurring.
Major September 30, 2026 Intermittent Platform Access Issue 3h 4m ShipHero Authentication
Started Sep 30, 2026, 07:10 PM UTC· resolved Sep 30, 2026, 10:14 PM UTC
- investigating Sep 30, 2026, 07:10 PM UTC
We are currently investigating an issue that began at approximately 3pm. Our internal alerts reported an issue accessing the platform. Our Team is actively working to restore services.
- identified Sep 30, 2026, 07:17 PM UTC
An issue was identified affecting our endpoints and working to restore them.
- identified Sep 30, 2026, 07:56 PM UTC
Users are unable to login to many parts of ShipHero. The issue is related to our permissions management. We're working to resolve as quickly as possible.
- identified Sep 30, 2026, 08:22 PM UTC
We believe we are close to resolution and will provide another update shortly.
- monitoring Sep 30, 2026, 08:26 PM UTC
ShipHero deployed a fix to restore access. We will continue to monitor the health our Permissions Management service but are advising customers that were impacted by this event to log back into ShipHero and resume normal operations.
- resolved Sep 30, 2026, 10:14 PM UTC
This incident has been resolved.
Minor September 28, 2026 USPS API instability 7h 48m Label Printing
Started Sep 28, 2026, 03:06 PM UTC· resolved Sep 28, 2026, 10:55 PM UTC
- identified Sep 28, 2026, 03:06 PM UTC
USPS is currently experiencing instability with their payment authorization API. Some accounts may sporadically see 401 errors when quoting or printing USPS labels. Please do not reconnect your USPS account, as this will fully disconnect the carrier and prevent you from shipping. Your connection is healthy on our side and service will resume automatically once USPS resolves the issue. We're monitoring and will update as soon as we have news.
- resolved Sep 28, 2026, 10:55 PM UTC
We have not seen any errors in the last 4 hours so closing this status.
Major August 31, 2026 Shipping partial outage 49m Label Printing
Started Aug 31, 2026, 02:39 AM UTC· resolved Aug 31, 2026, 03:29 AM UTC
- investigating Aug 31, 2026, 02:39 AM UTC
When opening orders on shipping. you may see: We cannot process this order We found a problem processing order *****. Please, try again later, or contact ShipHero support. Hide details Invalid numeric input value: **** We are working on resolving this as promptly as possible.
- identified Aug 31, 2026, 02:49 AM UTC
We've identified the issue and working on a fix.
- resolved Aug 31, 2026, 03:29 AM UTC
This issue has been resolved.
Major July 22, 2026 Veho is down and has been disabled 1h 57m Label Printing
Started Jul 22, 2026, 06:15 PM UTC· resolved Jul 22, 2026, 08:12 PM UTC
- identified Jul 22, 2026, 06:15 PM UTC
Veho is down within ShipHero due to an API change and has been disabled from quoting. We'll re-enable when we confirm the Veho integration is back to fully functioning.
- resolved Jul 22, 2026, 08:12 PM UTC
Veho is re-enabled and back online
Minor July 10, 2026 Barcode scans not registering during picking process in the mobile app. 48m ShipHero Mobile App
Started Jul 10, 2026, 03:33 PM UTC· resolved Jul 10, 2026, 04:21 PM UTC
- investigating Jul 10, 2026, 03:33 PM UTC
We are investigating reports from barcode scans not registering during the picking process in the mobile app.
- identified Jul 10, 2026, 03:47 PM UTC
The issue has been identified and we're currently implementing a fix.
- monitoring Jul 10, 2026, 03:56 PM UTC
A fix has been deployed to the Mobile App and we are Monitoring the results. If you ran into this issue, please do one of the following: 1. Fully close the app and reopen it, or, 2. Switch users (PIN) and log back in. This should resolve the scanning error. If you still see the error after that, please let support know your app version and device.
- resolved Jul 10, 2026, 04:21 PM UTC
The incident has been resolved. If you ran into this issue, please do one of the following: 1. Fully close the app and reopen it, or, 2. Switch users (PIN) and log back in. This should resolve the scanning error. If you still see the error after that, please let support know your app version and device. Thank you.
Minor June 26, 2026 FedEx API Intermittent Issue 7h 1m Label Printing
Started Jun 26, 2026, 05:28 PM UTC· resolved Jun 27, 2026, 12:29 AM UTC
- investigating Jun 26, 2026, 05:28 PM UTC
Our monitoring and alerting tools detected an issue with FedEx's API at approximately 12:06pm EST (2026-06-26). Our carrier team contacted FedEx and they confirmed they are investigating an intermittent issue with their API. We recommend monitoring both ShipHero Status Page and FedEx to stay informed on progress.
- investigating Jun 26, 2026, 08:06 PM UTC
We are monitoring the FedEx API issue and have observed an intermittent behavior with the API issue. ShipHero recommends contacting FedEx support for updates if impacted and continuing to monitor FedEx and ShipHero Status pages.
- resolved Jun 27, 2026, 12:29 AM UTC
This incident has been resolved.
Minor June 3, 2026 Shopify / ShipHero - API Requests 1h 29m Store Integrations
Started Jun 03, 2026, 02:27 PM UTC· resolved Jun 03, 2026, 03:56 PM UTC
- investigating Jun 03, 2026, 02:27 PM UTC
ShipHero's internal monitoring reported elevated error rates from Shopify affecting some API requests. ShipHero Customers may experience intermittent issues with inventory updates, inventory synchronization, and/or order retrieval. For additional information we recommend subscribing and checking the Shopify Status page (https://www.shopifystatus.com/). We will continue to monitor the health of this connection and report status.
- monitoring Jun 03, 2026, 02:50 PM UTC
ShipHero's internal monitoring is no longer reporting elevated error rates from Shopify affecting API requests. Inventory updates, inventory synchronization, and order retrieval operations are currently processing normally. For additional information, we recommend subscribing to and checking the Shopify Status page (https://www.shopifystatus.com/). We will continue to monitor the health of this integration and reporting status.
- resolved Jun 03, 2026, 03:56 PM UTC
ShipHero's internal monitoring is no longer reporting elevated error rates from Shopify affecting API requests. Inventory updates, inventory synchronization, and order retrieval operations are processing normally. Shopify has also marked this incident as resolved. We will continue to monitor the health of this connection through our standard monitoring processes. For additional information regarding this incident, please refer to the Shopify Status page (https://www.shopifystatus.com/).
Major March 16, 2026 Shippo is down 30m Label Printing
Started Mar 16, 2026, 04:51 PM UTC· resolved Mar 16, 2026, 05:22 PM UTC
- investigating Mar 16, 2026, 04:51 PM UTC
Shippo has a partial outage which will block Cheapest if you have Shippo connected. If you use our direct USPS Modern solution you won't be affected. See https://status.goshippo.com/ for status of Shippo.
- monitoring Mar 16, 2026, 05:21 PM UTC
Shippo says they have resolved the issue.
- resolved Mar 16, 2026, 05:22 PM UTC
This incident has been resolved.
Major January 29, 2026 Can't connect or edit USPS accounts 1h 54m Label Printing
Started Jan 29, 2026, 10:26 PM UTC· resolved Jan 30, 2026, 12:20 AM UTC
- identified Jan 29, 2026, 10:26 PM UTC
USPS's API is having issues with when establishing new connections or editing existing connections. We have reported the issue and are monitoring closely. We recommend you don't edit any existing USPS connections until the incident is resolved.
- resolved Jan 30, 2026, 12:20 AM UTC
Good news! USPS has resolved the technical issues that were preventing connection updates. Their support team confirmed that the OAuth API is back online and stable. We’ve lifted our recommendation to avoid editing connections. Everything is a "go" for your USPS settings. Thank you for your patience while we monitored this!
Minor December 10, 2025 DHL API Outage 29m Label Printing
Started Dec 10, 2025, 04:53 PM UTC· resolved Dec 10, 2025, 05:22 PM UTC
- investigating Dec 10, 2025, 04:53 PM UTC
DHL is experiencing issues with their API which is impacting quoting and label generation. Label generation using "cheapest" may fail if DHL is an included carrier. You can disable quoting for DHL to temporarily remove it and continue shipping using other carriers. More details can be found here: https://status.api.dhlecs.com/
- monitoring Dec 10, 2025, 05:03 PM UTC
DHL is reporting that the APIs are recovering, and we are seeing an increase in successful requests. We will continue to monitor.
- monitoring Dec 10, 2025, 05:04 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 10, 2025, 05:22 PM UTC
The DHL API is now fully functional.
Critical December 1, 2025 System outage 25m ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing and 3 more
Started Dec 01, 2025, 02:03 AM UTC· resolved Dec 01, 2025, 02:28 AM UTC
- investigating Dec 01, 2025, 02:03 AM UTC
We are aware of a problem with our platform and we currently investigating it.
- identified Dec 01, 2025, 02:17 AM UTC
The issue has been identified and a fix is currently being implemented
- identified Dec 01, 2025, 02:18 AM UTC
We are continuing to work on a fix for this issue
- monitoring Dec 01, 2025, 02:21 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Dec 01, 2025, 02:28 AM UTC
This incident has been resolved
Major November 18, 2025 Shippo is down maybe due to cloudflare outage 3h 47m Label Printing
Started Nov 18, 2025, 01:25 PM UTC· resolved Nov 18, 2025, 05:12 PM UTC
- investigating Nov 18, 2025, 01:25 PM UTC
Shippo is down maybe due to cloudflare outage. You can use our direct USPS integration to continue generating USPS labels. Cheapest will be affected if Shippo is connected because they aren’t responding to quotes.
- monitoring Nov 18, 2025, 01:39 PM UTC
Shippo services have returned to operational status. We will continue to monitor the stability of this connection.
- resolved Nov 18, 2025, 05:12 PM UTC
This incident has been resolved.
Minor November 6, 2025 Slowness being investigated 17m ShipHero Mobile App, ShipHero Dashboard, Label Printing, Miscellaneous Services
Started Nov 06, 2025, 06:42 PM UTC· resolved Nov 06, 2025, 06:59 PM UTC
- investigating Nov 06, 2025, 06:42 PM UTC
We see slowness across the system and are investigating.
- resolved Nov 06, 2025, 06:59 PM UTC
The slowness is resolved. Thank you for your patience.
Major October 20, 2025 AWS public cloud provider outage 15h 33m ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing and 4 more
Started Oct 20, 2025, 08:07 AM UTC· resolved Oct 20, 2025, 11:40 PM UTC
- identified Oct 20, 2025, 08:07 AM UTC
Public cloud provider AWS is suffering an outage on one of their main regions, this is affecting our systems https://health.aws.amazon.com/health/status We are monitoring the situation.
- identified Oct 20, 2025, 01:41 PM UTC
Update: As 09:30am Amazon Health Dashboard reported that they are making progress on resolving the issue. For details: https://health.aws.amazon.com/health/status We have had limited reports of intermittent latency, otherwise ShipHero is operational. ShipHero Support will continue to monitor AWS for progress updates and resolution of this incident.
- identified Oct 20, 2025, 02:43 PM UTC
AWS is currently in the process of recovering affected services. As systems are restored, we will be conducting data integrity checks. Please refrain from taking any manual corrective actions while the system synchronizes and catches up. We appreciate your patience and understanding. We will continue to provide period updates.
- identified Oct 20, 2025, 08:24 PM UTC
AWS is recovering and therefore ShipHero is recovering. Please be patient, if you're trying to create a label and it's taking time, wait for the label to generate don't try to print again for up to 2 minutes to make sure you don't get two labels. Don't clear totes or make other changes, please wait until the system catches up.
- identified Oct 20, 2025, 08:44 PM UTC
Update: AWS continues to recover and stabilize infrastructure performance. While we have been able to confirm improvement with our own internal monitoring and performance tools, we are aware that our Dashboards and Searches are in the process of catching up and are " Out of Sync by several hours.. This was expected and the process to catch up and reach synchronization is in-flight. We will update Status Page once we have caught up. Thank you for your continued patience as we recover from this outage event.
- identified Oct 20, 2025, 11:11 PM UTC
Update: The AWS outage has improved. ShipHero's platform team is monitoring our performance and encouraged by the mitigation by AWS and our system's ability to catch up. Remaining known issues: 1. USPS modern, their API is still having issues 2. Order importing is still catching up. We expect it to reach synchronization with the next 2 - 4 hours We will continue to monitor our logs and systems until all our affected component have been restored to operational Thank you
- resolved Oct 20, 2025, 11:40 PM UTC
All ShipHero Components have been restored to operational status.
Major August 13, 2025 Shipping labels can't be printed or opened 3h 55m Label Printing
Started Aug 13, 2025, 08:56 PM UTC· resolved Aug 14, 2025, 12:52 AM UTC
- investigating Aug 13, 2025, 08:56 PM UTC
Shipping labels can't be printed or opened due to "Access denied" errors. We've identified the issue and are working on a fix.
- identified Aug 13, 2025, 09:00 PM UTC
The issue has been identified and a fix is being implemented
- monitoring Aug 13, 2025, 09:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2025, 12:52 AM UTC
This incident has been resolved.
Major August 1, 2025 TikTok - "Upgraded Shipping" feature issue. 11d 1h Store Integrations
Started Aug 01, 2025, 12:00 PM UTC· resolved Aug 12, 2025, 01:51 PM UTC
- investigating Aug 05, 2025, 09:17 PM UTC
We are currently investigating an issue related to the "Upgraded TikTok Shipping Feature". Until otherwise notified, we are advising ShipHero customers "Not to Upgrade". We are in communication with TikTok integration and development resources and will update this incident as soon as TikTok provides further clarity and confirmation of next steps on upgrade compatibility.
- investigating Aug 05, 2025, 09:19 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 06, 2025, 08:56 PM UTC
ShipHero Engineering in partnership with TikTok implemented a solution for this issue. We are currently monitoring the health of the API Integration and will continue to monitor over the next business day. Please communicate any new issues observed (Post Aug 6 5pm EST) to ShipHero Technical Support.
- resolved Aug 12, 2025, 01:51 PM UTC
This incident has been resolved.
Minor June 30, 2025 Endpoint Outage Detected 8m ShipHero Authentication
Started Jun 30, 2025, 07:29 PM UTC· resolved Jun 30, 2025, 07:38 PM UTC
- investigating Jun 30, 2025, 07:29 PM UTC
We are currently investigating a problem with access to our ShipHero Endpoints
- identified Jun 30, 2025, 07:33 PM UTC
The issue has been identified and we have resolved the issue. We will monitor the system .
- monitoring Jun 30, 2025, 07:34 PM UTC
A fix has been implemented and we are monitoring system performance.
- resolved Jun 30, 2025, 07:38 PM UTC
This incident has been resolved.
Minor June 18, 2025 Errors detected during label, barcodes, attachment and other files handling 12m ShipHero Dashboard, Label Printing
Started Jun 18, 2025, 09:01 AM UTC· resolved Jun 18, 2025, 09:14 AM UTC
- investigating Jun 18, 2025, 09:01 AM UTC
We are currently investigating this issue
- resolved Jun 18, 2025, 09:14 AM UTC
We have determined the cause of the issue and services are performing as usual
Notice May 21, 2025 Unable to load ShipHero www Site 3h 16m Miscellaneous Services
Started May 21, 2025, 08:56 PM UTC· resolved May 22, 2025, 12:12 AM UTC
- investigating May 21, 2025, 08:56 PM UTC
We are currently investigating an issue that is impacting some users from accessing www.shiphero.com This issue does not impact the use of our Warehouse Management solution. We have had limited reports of users that have book marked sites like login.shiphero.com experiencing delays or inability to load the login screen, this is due to a redirect that is effected by the issue we are investigating. Please load your ShipHero application by using app.shiphero.com or from our Knowledge Page https://software-help.shiphero.com/hc/en-us which are working normally.
- monitoring May 21, 2025, 09:54 PM UTC
We have observed improvement on this issue. Your ability to access shiphero.com should be working. We will continue to monitor the performance of this website
- monitoring May 21, 2025, 10:05 PM UTC
We are continuing to monitor for any further issues. However we want to restate that access to ShipHero and our system performance remains operational.
- resolved May 22, 2025, 12:12 AM UTC
This incident has been resolved.
Minor May 13, 2025 Latency - Order Imports 1h 34m Store Integrations
Started May 13, 2025, 09:20 PM UTC· resolved May 13, 2025, 10:54 PM UTC
- investigating May 13, 2025, 09:20 PM UTC
We are currently investigating a performance degradation between Shopify and ShipHero causing order imports to take longer than usual.
- investigating May 13, 2025, 10:03 PM UTC
We are continuing to investigate this active issue and are monitoring progress on restoration of service performance.
- identified May 13, 2025, 10:52 PM UTC
The root cause had been identified and we have successfully contained the issue.
- resolved May 13, 2025, 10:54 PM UTC
This incident has been resolved.
Major April 21, 2025 DHL Ecommerce is down 1h 39m Label Printing
Started Apr 21, 2025, 12:27 PM UTC· resolved Apr 21, 2025, 02:06 PM UTC
- investigating Apr 21, 2025, 12:27 PM UTC
DHL Ecommerce is down we are investigating.
- resolved Apr 21, 2025, 02:06 PM UTC
DHL has resolved the issue.
Major November 25, 2024 UPS not providing quotes 33m Label Printing
Started Nov 25, 2024, 07:43 PM UTC· resolved Nov 25, 2024, 08:17 PM UTC
- investigating Nov 25, 2024, 07:43 PM UTC
UPS is responding with errors on calls. We've contacted our UPS support representative and are awaiting a resolution. We'll update here as we know more.
- monitoring Nov 25, 2024, 08:05 PM UTC
Issue seems to be resolved, we're monitoring.
- resolved Nov 25, 2024, 08:17 PM UTC
There haven't been any errors recently so we're closing the status and we are continuing to monitor internally.
Minor November 14, 2024 Intermittent errors on shipping.shiphero.com 46m Label Printing
Started Nov 14, 2024, 05:29 PM UTC· resolved Nov 14, 2024, 06:15 PM UTC
- investigating Nov 14, 2024, 05:29 PM UTC
We're investigating an infrastructure issue causing intermittent 500 errors when loading pages as well as a response of "there was an error printing label" on some label generation requests. We'll update as soon as rectified.
- monitoring Nov 14, 2024, 06:00 PM UTC
We've fixed the underlying issue and the system is stable again. We will continue to monitor closely.
- resolved Nov 14, 2024, 06:15 PM UTC
This incident has been resolved.
Minor October 24, 2024 UPS quoting prices without discounts for some customers 3h 12m Label Printing
Started Oct 24, 2024, 04:44 PM UTC· resolved Oct 24, 2024, 07:57 PM UTC
- identified Oct 24, 2024, 04:44 PM UTC
UPS’s API is returning rates without discounts for some customers. This is occurring across shipping platforms and is related to an incident on the UPS side. Shipped orders will be billed at the correct amount with discount so you can continue to use UPS. Just be aware, the rates will show incorrectly in some cases
- monitoring Oct 24, 2024, 05:42 PM UTC
UPS reports the issue is fixed. We're monitoring.
- resolved Oct 24, 2024, 07:57 PM UTC
This incident has been resolved.