Samanage Outage History

We are aware of an issue that caused the application to be unavailable for a few minutes. Our team is currently investigating the cause and monitoring the service to ensure it remains stable. Further updates will be posted here as more information becomes available.

We are currently investigating reports of slow performance and intermittent Error 500 issues in SolarWinds Service Desk. Our team is working to resolve this as quickly as possible.

We have observed unexpected behavior following the recent fix and are currently reviewing the issue. Our team is continuing to investigate while working to ensure full stability. We appreciate your patience and will provide further updates as soon as more information becomes available.

We are actively investigating continued unexpected behavior following a recent fix. Our team is working to ensure full stability. We appreciate your patience and will share another update as soon as more information is available.

We have received reports of overlapping text fields in Incident/Service Request tickets and are currently investigating the issue.

We are currently experiencing performance issues in the Service Desk Application, and our team is investigating. This impacts actions such as navigating through the Incidents page and other areas of the app.

We have identified elevated load on the database layer in our US Service Desk environment. This is leading to slow page loads, delayed data population, and intermittent 504 Gateway Timeout errors for some customers. Our team is actively working on remediation to reduce database load and restore normal performance. During this time, the application may run more slowly than normal. We will provide the next update within 30 minutes or sooner as we make progress.

We are currently investigating an issue affecting Service Requests for customers in the US and AU regions. Initial findings indicate that when the approval process is configured to use the Incident Assignee as the approver, the workflow may terminate unexpectedly with the following error: “The task [Task Name] has been automatically declined per predefined approval conditions because the approval step contains unknown approvers.” Our engineering teams are actively working to identify the root cause and determine a resolution. If you have questions, are experiencing related issues, or would like to provide additional details, please contact us via chat or email at [email protected]. We will continue to provide updates as more information becomes available.

Our team is actively investigating the issue, which may be related to a recent deployment. We are working to identify the root cause and resolve it, and we will provide updates as more information becomes available. Thank you for your patience.

Our team is continuing to investigate the issue and is focused on identifying the root cause and resolving it as quickly as possible. We will provide updates as new details become available. Thank you for your patience.

We are currently investigating an issue affecting the Service Desk in the AU Data Center, where newly created objects, such as tickets and assets, are not appearing in the user interface as expected. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

We are currently investigating an issue affecting the Service Desk in the AU Data Center. New tickets are not appearing in the UI. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

We are aware of an issue affecting a scheduled Service Desk service catalog item in our EU data center. Our team is actively working to identify the root cause and restore normal functionality. Additional updates will be shared as they become available.

We are currently investigating an issue affecting Service Desk in EU Data Center. Round-robin assignment and Automation Rules process are delayed, this affects automation assigning and or updating incidents. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

We have identified performance degradation in the Service Desk application within EUDC. This issue is impacting multiple functionalities of the application. Our team is actively investigating the issue and working to identify the root cause. Further updates will be shared as more information becomes available.

We are currently investigating an issue affecting the Service Desk in our EU Data Center. The round-robin automatic assignment is not working as expected, and newly created tickets are not being assigned to a user or group automatically. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

We are aware of the reports regarding system slowness and performance issues. We are investigating the issue to identify the cause and implement a resolution as quickly as possible.

We are receiving reports regarding computer details page that is throwing an Error 500. Our team is aware of this matter and currently doing further investigation. This is affecting both US and EU data-centers, we apologize for the inconvenience at this time. Further updates will be shared once root cause of the problem is identified.

We are currently investigating reports of intermittent latency when navigating through the Service Desk UI in the US Data Center. We understand the impact this may have on your operations. Further updates will be provided as soon as more information becomes available.

We are actively investigating the reported performance issues affecting navigation within the Service Desk UI. Further updates will be provided as soon as more information becomes available.

Our engineering team continues to thoroughly investigate the reported issue. We are committed to identifying the root cause and implementing a resolution as swiftly as possible. Please reach out to [email protected] if you require urgent assistance.

We are investigating an issue that impacts incidents created by email.

We are continuing to investigate this issue.

We are currently investigating a potential widespread issue with the Service Desk tool, including Slow loading times, Automation rules not running as expected, email creation delays, and round-robin assignments not working as expected.

We are currently experiencing an issue affecting the Service Desk. While new tickets are being created successfully, users may notice the following symptoms: - Newly created tickets appear to be stuck in a "loading" state when accessed through the UI. - The incident index page does not reflect newly created tickets. - New comments may not show in the comments section. - Inability to access and update new incidents. We are actively investigating the root cause. We will provide updates as more information becomes available and work toward restoring full functionality as quickly as possible. Please contact [email protected] if you have any questions.

We are currently experiencing an issue where Process Integrations are not functioning as expected. Our team is actively investigating to determine the root cause. We will provide updates as soon as more information becomes available.

We would like to inform you that the SolarWinds Service Desk Virtual Agent is currently experiencing issues impacting the service portal and its integrations with Microsoft Teams and Slack. A support ticket has been opened with our vendor, and their support team has acknowledged the issue. We are actively working with them to resolve the problem. We will share further updates as soon as more information becomes available.

Our team continues to investigate this issue. We do not yet have a confirmed timeline for resolution, but we are focused on resolving the problem as quickly as possible. We will share further updates as soon as more information becomes available.

We are currently investigating an issue affecting the Service Desk in the APAC Data Center. At this time, emails sent to the Service Desk are not generating new incidents or adding comments to existing ones. Our team is actively working to identify the root cause and will provide updates as soon as more information is available. We appreciate your patience and understanding.