Samanage experienced a major incident on May 26, 2025 affecting Email Services (APAC), lasting 10h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 26, 2025, 03:20 PM UTC
We are currently investigating an issue affecting the Service Desk in the APAC Data Center. At this time, emails sent to the Service Desk are not generating new incidents or adding comments to existing ones. Our team is actively working to identify the root cause and will provide updates as soon as more information is available. We appreciate your patience and understanding.
- identified May 26, 2025, 10:54 PM UTC
We’ve identified the root cause of the issue and are actively working on implementing a fix. Our team is collaborating closely with our email vendor to resolve this high-priority issue as quickly as possible. We’ll continue to keep you informed and will notify you as soon as the fix has been successfully deployed. Thank you for your continued patience and understanding.
- resolved May 27, 2025, 09:19 AM UTC
Creating incident via email in AU Site is now resolved. Please contact us at [email protected] if you need further assistance.