Samanage experienced a minor incident on June 2, 2025 affecting Application (North America) and Application (EMEA) and 1 more component, lasting 6h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2025, 06:52 PM UTC
We would like to inform you that the SolarWinds Service Desk Virtual Agent is currently experiencing issues impacting the service portal and its integrations with Microsoft Teams and Slack. A support ticket has been opened with our vendor, and their support team has acknowledged the issue. We are actively working with them to resolve the problem. We will share further updates as soon as more information becomes available.
- investigating Jun 02, 2025, 08:58 PM UTC
Our team continues to investigate this issue. We do not yet have a confirmed timeline for resolution, but we are focused on resolving the problem as quickly as possible. We will share further updates as soon as more information becomes available.
- monitoring Jun 02, 2025, 11:10 PM UTC
Updates on the current status of the SolarWinds environments across various regions: EU and AU Production Environments: These are now up and running, and the Virtual Agent's functionalities are working as expected. US Region: We are still awaiting an update on the US production environment. We will share more information as soon as it becomes available.
- monitoring Jun 02, 2025, 11:57 PM UTC
We’re pleased to inform you that the fix has been successfully deployed to the US Data Center, and the Virtual Agent is now fully operational across all regions. Our teams will continue to monitor the environment closely to ensure ongoing stability and confirm that no further impact is expected.
- resolved Jun 03, 2025, 01:46 AM UTC
The issues affecting the SolarWinds Service Desk Virtual Agent have been fully resolved. If you continue to experience any problems or need further assistance, please don’t hesitate to contact us at [email protected].