Samanage experienced a minor incident on June 12, 2025 affecting Application (North America) and Application (EMEA) and 1 more component, lasting 6h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:31 PM UTC
We are currently experiencing an issue where Process Integrations are not functioning as expected. Our team is actively investigating to determine the root cause. We will provide updates as soon as more information becomes available.
- identified Jun 12, 2025, 06:50 PM UTC
We've identified the root cause of the issue affecting Process Integrations and are actively working on a fix. Our team is prioritizing this and aiming to resolve it as quickly as possible.
- identified Jun 12, 2025, 08:47 PM UTC
A key deployment dependency was affected by a broad internet outage, which caused a delay in delivering the fix. The dependency is now back online, and our team is working to deploy the fix shortly. We appreciate your patience and will provide another update as soon as the deployment is complete.
- monitoring Jun 12, 2025, 09:43 PM UTC
The issue has been addressed and a fix has been deployed. We are actively monitoring the system to ensure everything is functioning as expected and that no further issues arise.
- resolved Jun 13, 2025, 12:34 AM UTC
The issues affecting Process Integrations have been resolved. If you continue to experience any problems or need further assistance, please contact us at [email protected].