Salsify experienced a minor incident on July 3, 2025 affecting Salsify Application, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 03, 2025, 02:43 PM UTC
We are experiencing delays in digital asset uploads due to an incident with our digital asset management partner. Our partner has indicated that a fix has been deployed. Our team is continuing to monitor the issue. If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- resolved Jul 03, 2025, 06:31 PM UTC
Digital Asset upload functionality has returned to normal and this incident is now resolved. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.