Salsify incident
Walmart OmniSpec - Products Stuck in "Under Review" / Pending Status for Extended Periods
Salsify experienced a major incident on April 23, 2025 affecting Walmart, lasting 75d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 23, 2025, 10:00 PM UTC
We have identified an issue where some products submitted to Walmart via the OmniSpec API are remaining in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Republishing the affected products through Salsify does not appear to resolve the issue. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution. We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking
- identified Apr 29, 2025, 06:36 PM UTC
We have identified an issue where some products submitted to Walmart via the OmniSpec API remain in an "Under Review" or pending status for longer than the expected 72-hour timeframe. Updating products directly in SupplierOne has been successful. Salsify is actively working with Walmart to diagnose the underlying cause and establish the necessary steps for resolution. We recommend that customers go directly to SupplierOne and update the product, as well as open a support ticket with the Walmart Support Team for tracking
- monitoring May 30, 2025, 08:05 PM UTC
Walmart has released a fix for this long-standing issue. We are continuing to work with Walmart on clearing any items that were already locked in the "In Review" status. Once these items are cleared, all customers will be free to publish without error. Customers who do not have items "In Review" should be able to publish without error moving forward. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- resolved Jul 08, 2025, 03:26 PM UTC
Walmart has released a fix for this long-standing issue. We are continuing to work with Walmart on clearing any items that were already locked in the "In Review" status. Once these items are cleared, all customers will be free to publish without error. Customers who do not have items "In Review" should be able to publish without error moving forward. If you have any questions or suspect you are currently facing this issue, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.