Salsify experienced a critical incident on July 2, 2025 affecting Syndication and Readiness Reports, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2025, 06:45 PM UTC
Our engineering team is currently investigating an issue with generating and refreshing readiness reports. Users may notice performance issues when generating or refreshing readiness reports or accessing specific channels in-app. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
- monitoring Jul 02, 2025, 07:15 PM UTC
Our engineering team has completed their investigation and channel analyses are completing successfully. There's a short backlog of analyses that we are actively processing, and we expect all channel-related experiences to be fully recovered soon. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
- resolved Jul 02, 2025, 09:03 PM UTC
Readiness generation and refreshes are now operating normally and all backlog of channel analyses have been processed. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.