Salsify incident

Product Activity Page With There was an error loading this content Error

Major Resolved View vendor source →

Salsify experienced a major incident on August 8, 2025 affecting Salsify Application, lasting 7h 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2025, 05:22 AM UTC
Resolved
Aug 08, 2025, 01:11 PM UTC
Duration
7h 49m
Detected by Pingoru
Aug 08, 2025, 05:22 AM UTC

Affected components

Salsify Application

Update timeline

  1. investigating Aug 08, 2025, 05:22 AM UTC

    We have received reports that Product Activity pages are intermittently failing to load and presenting the error "There was an error loading this content". Our Engineering team is investigating the root cause and we hope to have this resolved as soon as possible. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions.

  2. investigating Aug 08, 2025, 01:11 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 08, 2025, 01:11 PM UTC

    Product pages are now loading without any errors occurring. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions.