Salsify experienced a major incident on May 9, 2025 affecting Salsify Application, lasting 36d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2025, 04:24 PM UTC
We have received reports of issues selecting Columns and Properties for Classic Catalogs for both Product Feed and Digital Asset configuration pages. Our team is currently investigating this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- monitoring May 09, 2025, 04:53 PM UTC
In addition to Classic Catalogs Property Selectors, we found that Custom Views experienced the same issue when attempting to update the selected Properties for a Custom View. We have since applied a fix to the platform, correcting the experience for both Classic Catalog and Custom View Property Selectors. All affected features are back to normal operation. We will continue monitoring for continued success for these features. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- monitoring May 09, 2025, 05:08 PM UTC
This incident has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved Jun 14, 2025, 06:20 PM UTC
The incident was resolved on May 9, 2025.