Salsify experienced a major incident on September 3, 2025 affecting Salsify Support Portal, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Salsify Support Portal
Update timeline
- investigating Sep 03, 2025, 02:34 PM UTC
We are aware of an issue that is causing our PXM Case Form to fail to load. Our team is working on resolving this issue as soon as possible. Apologies for any inconvenience.
- resolved Sep 03, 2025, 02:54 PM UTC
Our team has deployed a fix to resolve this issue. Users can now load the PXM Case form. We apologize for any inconvenience. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.