Salsify experienced a critical incident on June 10, 2025 affecting Salsify Labs, lasting 21h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 10, 2025, 03:54 PM UTC
We are experiencing issues with Salsify Labs and integrations due to a 3rd party provider outage. Our team will continue to monitor the issue and provide updates as the 3rd party provider handles their outage. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- monitoring Jun 10, 2025, 11:39 PM UTC
Our 3rd party provider has addressed the outage that was impacting Salsify Labs and integrations, and Salsify Labs and integrations are functioning as normal. Our team will continue to monitor the issue and provide additional updates. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
- resolved Jun 11, 2025, 01:44 PM UTC
Our 3rd party provider has addressed the outage that was impacting Salsify Labs and integrations, and Salsify Labs and integrations are functioning as normal. Salsify Lab runs that were in progress during this outage have been processed and completed. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.