Salsify incident

Publishing to iTradeNetwork is currently disabled

Minor Resolved View vendor source →

Salsify experienced a minor incident on August 18, 2025 affecting GDSN, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 06:57 PM UTC
Resolved
Aug 20, 2025, 08:49 AM UTC
Duration
1d 13h
Detected by Pingoru
Aug 18, 2025, 06:57 PM UTC

Affected components

GDSN

Update timeline

  1. identified Aug 18, 2025, 06:57 PM UTC

    iTradeNetwork is currently experiencing high volumes of publishing, preventing Salsify publishes from going through. We are working with them on a resolution and hope to enable publishing as soon as possible. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

  2. resolved Aug 20, 2025, 08:49 AM UTC

    We have confirmed with iTradeNetwork that the high-volume issue on their end has been mitigated. We have fully re-enabled the publishing channel from Salsify, and all systems are now operating normally. We appreciate your patience and apologize for the disruption. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.