Salsify experienced a major incident on June 25, 2025 affecting Syndication, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Syndication
Update timeline
- investigating Jun 25, 2025, 06:21 PM UTC
Our engineering team is currently investigating an issue with channel publishes being delayed and marked as 'Running'. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- resolved Jun 25, 2025, 08:18 PM UTC
Our engineering team identified the root cause of the publishing delays and has resolved it. Publishing delay appears to be the only impact, so there should be no need to republish channels that experienced this issue.