Salsify incident
GDSN Pre Production channels aren’t showing attributes.
Salsify experienced a major incident on June 24, 2025 affecting GDSN, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 24, 2025, 11:17 AM UTC
Subject: GDSN Pre Production channels aren’t showing attributes. Status: Identified Message: Our engineering team has identified an issue where GDSN Pre Production channels are not showing attributes. This issue affects all GDSN Pre Production channels. We are actively working to resolve this issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Components: Salsify Application > GDSN Affected: Partial Outage
- monitoring Jun 24, 2025, 11:53 AM UTC
Subject: GDSN Pre Production channels aren’t showing attributes. Status: Monitoring Message: Our engineering team addressed the issue and GDSN Pre Production channels should be listing all expected attributes. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Components: Salsify Application > GDSN Affected: Partial Outage
- resolved Jun 25, 2025, 01:24 PM UTC
Our engineering team identified and addressed an issue with GDSN Pre Production channels not showing attributes. The issue is fully resolved at this time. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.