Salsify experienced a major incident on July 5, 2025 affecting Insights, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 05, 2025, 07:01 PM UTC
This outage affects all report types and the price history widget for Amazon Spain. Merchandising, compliance, buy box, and map violation reports may have stale product data, and share of search reports published after 5 July 12:00 UTC will not be generated until the outage is resolved. Data gaps in the price history widget will be present from 5 July 12:00 UTC until the outage is resolved. We've escalated the issue with our vendor and they are working towards a resolution. We currently don't have an estimated timeline for resolution but will post an update as soon as we can establish one. Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- identified Jul 05, 2025, 07:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 07, 2025, 02:59 PM UTC
Our vendor has implemented a fix to the crawling issue for Amazon Spain. We are continuing to monitor the crawl data to ensure this issue is fully resolved. Product data will automatically be refreshed within the next 24 hours, and pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- resolved Jul 08, 2025, 03:25 PM UTC
Our vendor has implemented a fix to the crawling issue for Amazon Spain which has now resolved the issue. Product data will automatically be refreshed within the next 24 hours, and pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.