SafeNet Trusted Access EU/US Outage History

SafeNet Trusted Access EU/US is up right now

SafeNet Trusted Access EU/US had 17 outages in the last 2 years totaling 25h 1m of downtime — averaging 0.7 incidents per month.

There were 17 SafeNet Trusted Access EU/US outages since June 20, 2025 totaling 25h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.safenetid.com

Minor May 6, 2026

Classic - Authentication Services Incident

Detected by Pingoru
May 06, 2026, 04:51 PM UTC
Resolved
May 06, 2026, 05:45 PM UTC
Duration
54m
Affected: Authentication ServicesAdmin ConsolesEnd User Services
Timeline · 4 updates
  1. investigating May 06, 2026, 04:51 PM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating May 06, 2026, 05:15 PM UTC

    The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

  3. resolved May 06, 2026, 05:45 PM UTC

    The Problem with the “Authentication (Token Validator)” has been resolved, and, where necessary, corrective action was taken for the customers affected. The service is within nominal operational parameters, and our testing is passing. The Thales Incident Response Team is closely monitoring the service stability.

  4. postmortem May 12, 2026, 02:29 PM UTC

    [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

Read the full incident report →

Minor April 15, 2026

Classic STA Push OTP - Creation

Detected by Pingoru
Apr 15, 2026, 03:24 PM UTC
Resolved
Apr 15, 2026, 06:38 PM UTC
Duration
3h 14m
Affected: Push Delivery
Timeline · 5 updates
  1. investigating Apr 15, 2026, 03:24 PM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating Apr 15, 2026, 03:46 PM UTC

    The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.

  3. identified Apr 15, 2026, 04:04 PM UTC

    We have isolated the source of the issue and are currently working towards resolution.

  4. monitoring Apr 15, 2026, 05:04 PM UTC

    We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.

  5. resolved Apr 15, 2026, 06:38 PM UTC

    The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

Read the full incident report →

Minor March 24, 2026

US - Admin Console Incident

Detected by Pingoru
Mar 24, 2026, 11:21 PM UTC
Resolved
Mar 24, 2026, 11:49 PM UTC
Duration
28m
Affected: Admin Consoles
Timeline · 3 updates
  1. investigating Mar 24, 2026, 11:21 PM UTC

    The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. It is still accessible, however, it loads slowly with occasional timeouts. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating Mar 24, 2026, 11:43 PM UTC

    We are troubleshooting and working to restore the service. We will provide further updates when they become available.

  3. resolved Mar 24, 2026, 11:49 PM UTC

    The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

Read the full incident report →

Minor March 2, 2026

Classic - Admin Console Incident - Resolved

Detected by Pingoru
Mar 02, 2026, 08:58 PM UTC
Resolved
Mar 02, 2026, 08:58 PM UTC
Duration
—
Affected: Admin Consoles
Timeline · 2 updates
  1. resolved Mar 02, 2026, 08:58 PM UTC

    The SafeNet Trusted Access Incident Response team has detected and rectified an issue accessing the Admin Consoles, between 19:00 UTC and 20:30 UTC. During this time, there were sporadic and intermittent failures when attempting to access the Admin Console. We have taken corrective actions and resolved the issue. We will close this as the services have been confirmed as available and are stable.

  2. postmortem Mar 10, 2026, 10:13 PM UTC

    [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

Read the full incident report →

Critical January 22, 2026

Incident - Console Access, API and SAML Authentication

Detected by Pingoru
Jan 22, 2026, 11:00 PM UTC
Resolved
Jan 22, 2026, 11:07 PM UTC
Duration
6m
Affected: End User Services
Timeline · 4 updates
  1. investigating Jan 22, 2026, 11:00 PM UTC

    The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. monitoring Jan 22, 2026, 11:03 PM UTC

    We have performed some restorative actions and we are seeing positive results.

  3. resolved Jan 22, 2026, 11:07 PM UTC

    Our tests are seeing positive results and services have returned to nominal operation. We will close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

  4. postmortem Feb 18, 2026, 09:54 PM UTC

    [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

Read the full incident report →

Minor November 26, 2025

Classic - Radius Service Degradation

Detected by Pingoru
Nov 26, 2025, 03:43 AM UTC
Resolved
Nov 26, 2025, 04:10 AM UTC
Duration
27m
Affected: Authentication Services
Timeline · 4 updates
  1. investigating Nov 26, 2025, 03:43 AM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.

  2. monitoring Nov 26, 2025, 03:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 26, 2025, 04:10 AM UTC

    This incident has been resolved.

  4. postmortem Dec 11, 2025, 09:41 AM UTC

    [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

Read the full incident report →

Major October 11, 2025

EU - Admin Console Incident

Detected by Pingoru
Oct 11, 2025, 05:42 PM UTC
Resolved
Oct 11, 2025, 06:18 PM UTC
Duration
35m
Affected: Admin Consoles
Timeline · 4 updates
  1. investigating Oct 11, 2025, 05:42 PM UTC

    The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating Oct 11, 2025, 06:10 PM UTC

    The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

  3. resolved Oct 11, 2025, 06:18 PM UTC

    The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

  4. postmortem Nov 19, 2025, 05:11 PM UTC

    [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021003)

Read the full incident report →

Minor September 18, 2025

EU - Enrollment Service Incident

Detected by Pingoru
Sep 18, 2025, 02:39 PM UTC
Resolved
Sep 18, 2025, 08:17 PM UTC
Duration
5h 37m
Affected: End User Services
Timeline · 6 updates
  1. investigating Sep 18, 2025, 02:39 PM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating Sep 18, 2025, 02:55 PM UTC

    We are continuing to investigate this issue. We will provide updates as they become available.

  3. investigating Sep 18, 2025, 04:12 PM UTC

    We have yet to discover the source of the anomaly but are continuing to investigate.

  4. identified Sep 18, 2025, 06:09 PM UTC

    We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.

  5. identified Sep 18, 2025, 08:17 PM UTC

    After testing and monitoring we can confirm the issue is resolved. We will now close the incident.

  6. resolved Sep 18, 2025, 08:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 17, 2025

US - Admin Console and Authentication Services Incident

Detected by Pingoru
Sep 17, 2025, 01:40 AM UTC
Resolved
Sep 17, 2025, 02:12 AM UTC
Duration
31m
Affected: Authentication ServicesAdmin Consoles
Timeline · 8 updates
  1. investigating Sep 17, 2025, 01:40 AM UTC

    The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating Sep 17, 2025, 01:41 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 17, 2025, 01:47 AM UTC

    We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.

  4. investigating Sep 17, 2025, 01:49 AM UTC

    We are continuing to investigate this issue.

  5. investigating Sep 17, 2025, 01:51 AM UTC

    We are continuing to investigate this issue.

  6. monitoring Sep 17, 2025, 01:56 AM UTC

    After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.

  7. resolved Sep 17, 2025, 02:12 AM UTC

    The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

  8. postmortem Sep 22, 2025, 05:09 PM UTC

    [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

Read the full incident report →

Minor August 24, 2025

EU Authentication & Console - Degradation

Detected by Pingoru
Aug 24, 2025, 04:49 AM UTC
Resolved
Aug 24, 2025, 04:52 AM UTC
Duration
2m
Affected: Authentication ServicesAdmin Consoles
Timeline · 3 updates
  1. investigating Aug 24, 2025, 04:49 AM UTC

    The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC. The issue has been rectified and fixed by the Incident Response team.

  2. resolved Aug 24, 2025, 04:52 AM UTC

    This incident has been resolved.

  3. postmortem Sep 04, 2025, 06:54 PM UTC

    [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

Read the full incident report →

Minor August 22, 2025

All Regions - Degraded E-mail Delivery

Detected by Pingoru
Aug 22, 2025, 05:04 PM UTC
Resolved
Aug 22, 2025, 05:25 PM UTC
Duration
20m
Affected: End User ServicesEnd User ServicesEnd User Services
Timeline · 2 updates
  1. identified Aug 22, 2025, 05:04 PM UTC

    Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.

  2. resolved Aug 22, 2025, 05:25 PM UTC

    Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.

Read the full incident report →

Minor August 21, 2025

OTP Service - SMS Receiving Issue

Detected by Pingoru
Aug 21, 2025, 08:23 AM UTC
Resolved
Aug 21, 2025, 06:00 PM UTC
Duration
9h 37m
Affected: Push DeliveryPush Delivery
Timeline · 7 updates
  1. investigating Aug 21, 2025, 08:23 AM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level. OTP can still be generated via Email. This issue may also affect SMS notifications being sent to Operators who have set up this feature.

  2. investigating Aug 21, 2025, 11:05 AM UTC

    We are still following up with our SMS service provider for an update. We will keep you posted with further developments.

  3. investigating Aug 21, 2025, 12:50 PM UTC

    We are still following up with our SMS service provider for an update. We will keep you posted with further developments.

  4. investigating Aug 21, 2025, 04:08 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Aug 21, 2025, 05:32 PM UTC

    We are seeing improved SMS flow and are awaiting confirmation from the SMS provider.

  6. monitoring Aug 21, 2025, 05:59 PM UTC

    Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.

  7. resolved Aug 21, 2025, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2025

EU Rest API Incident

Detected by Pingoru
Aug 20, 2025, 05:42 PM UTC
Resolved
Aug 20, 2025, 05:48 PM UTC
Duration
6m
Affected: Management
Timeline · 2 updates
  1. investigating Aug 20, 2025, 05:42 PM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with "Rest API" for some customers. Management operations using REST calls will be impeded during at this time. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

  2. resolved Aug 20, 2025, 05:48 PM UTC

    The disruption to the SafeNet Trusted Access Rest API has now been investigated and where necessary corrective action taken for those customers affected. This disruption has now been resolved and the Thales incident response team is closely monitoring for stability. This incident will now be closed.

Read the full incident report →

Critical July 18, 2025

US - Enrollment Service Incident

Detected by Pingoru
Jul 18, 2025, 03:34 PM UTC
Resolved
Jul 18, 2025, 05:07 PM UTC
Duration
1h 32m
Affected: End User Services
Timeline · 6 updates
  1. investigating Jul 18, 2025, 03:34 PM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating Jul 18, 2025, 03:48 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 18, 2025, 03:50 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 18, 2025, 03:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 18, 2025, 04:24 PM UTC

    The issue appear to have originated from our Cloud Services provider. While we continue to see service stability and reliability at this time, we will keep this incident open until we get confirmation that the issues on the provider's end have been fully resolved.

  6. resolved Jul 18, 2025, 05:07 PM UTC

    The Cloud Provider has confirmed they have recovered services on their end. We will now close this incident.

Read the full incident report →

Minor July 7, 2025

Classic - Admin Console Incident

Detected by Pingoru
Jul 07, 2025, 04:17 PM UTC
Resolved
Jul 07, 2025, 04:37 PM UTC
Duration
19m
Affected: Admin Consoles
Timeline · 5 updates
  1. investigating Jul 07, 2025, 04:17 PM UTC

    The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. monitoring Jul 07, 2025, 04:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 07, 2025, 04:30 PM UTC

    We are continuing to monitor and will close after checking the service.

  4. resolved Jul 07, 2025, 04:37 PM UTC

    This incident has been resolved.

  5. postmortem Jul 16, 2025, 08:55 PM UTC

    [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

Read the full incident report →

Minor July 7, 2025

EU - Push OTP Service Incident

Detected by Pingoru
Jul 07, 2025, 08:54 AM UTC
Resolved
Jul 07, 2025, 09:56 AM UTC
Duration
1h 2m
Affected: Push Delivery
Timeline · 4 updates
  1. investigating Jul 07, 2025, 08:54 AM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. identified Jul 07, 2025, 09:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 07, 2025, 09:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 07, 2025, 09:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 20, 2025

EU - Authentication Services Incident

Detected by Pingoru
Jun 20, 2025, 07:36 PM UTC
Resolved
Jun 20, 2025, 07:40 PM UTC
Duration
4m
Affected: Authentication ServicesAdmin ConsolesEnd User Services
Timeline · 3 updates
  1. investigating Jun 20, 2025, 07:36 PM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. resolved Jun 20, 2025, 07:40 PM UTC

    The Problem with the “Authentication (Token Validator)” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

  3. postmortem Jul 03, 2025, 10:38 PM UTC

    [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

Read the full incident report →