SafeNet Trusted Access EU/US Outage History

SafeNet Trusted Access EU/US is up right now

There were 3 SafeNet Trusted Access EU/US outages since March 2, 2026 totaling 3h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.safenetid.com

Minor April 15, 2026

Classic STA Push OTP - Creation

Detected by Pingoru
Apr 15, 2026, 03:24 PM UTC
Resolved
Apr 15, 2026, 06:38 PM UTC
Duration
3h 14m
Affected: Push Delivery
Timeline · 5 updates
  1. investigating Apr 15, 2026, 03:24 PM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating Apr 15, 2026, 03:46 PM UTC

    The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.

  3. identified Apr 15, 2026, 04:04 PM UTC

    We have isolated the source of the issue and are currently working towards resolution.

  4. monitoring Apr 15, 2026, 05:04 PM UTC

    We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.

  5. resolved Apr 15, 2026, 06:38 PM UTC

    The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

Read the full incident report →

Minor March 24, 2026

US - Admin Console Incident

Detected by Pingoru
Mar 24, 2026, 11:21 PM UTC
Resolved
Mar 24, 2026, 11:49 PM UTC
Duration
28m
Affected: Admin Consoles
Timeline · 3 updates
  1. investigating Mar 24, 2026, 11:21 PM UTC

    The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. It is still accessible, however, it loads slowly with occasional timeouts. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating Mar 24, 2026, 11:43 PM UTC

    We are troubleshooting and working to restore the service. We will provide further updates when they become available.

  3. resolved Mar 24, 2026, 11:49 PM UTC

    The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

Read the full incident report →

Minor March 2, 2026

Classic - Admin Console Incident - Resolved

Detected by Pingoru
Mar 02, 2026, 08:58 PM UTC
Resolved
Mar 02, 2026, 08:58 PM UTC
Duration
—
Affected: Admin Consoles
Timeline · 2 updates
  1. resolved Mar 02, 2026, 08:58 PM UTC

    The SafeNet Trusted Access Incident Response team has detected and rectified an issue accessing the Admin Consoles, between 19:00 UTC and 20:30 UTC. During this time, there were sporadic and intermittent failures when attempting to access the Admin Console. We have taken corrective actions and resolved the issue. We will close this as the services have been confirmed as available and are stable.

  2. postmortem Mar 10, 2026, 10:13 PM UTC

    [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

Read the full incident report →

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