SafeNet Trusted Access EU/US incident

Classic - Radius Service Degradation

Minor Resolved View vendor source →

SafeNet Trusted Access EU/US experienced a minor incident on November 26, 2025 affecting Authentication Services, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 03:43 AM UTC
Resolved
Nov 26, 2025, 04:10 AM UTC
Duration
27m
Detected by Pingoru
Nov 26, 2025, 03:43 AM UTC

Affected components

Authentication Services

Update timeline

  1. investigating Nov 26, 2025, 03:43 AM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.

  2. monitoring Nov 26, 2025, 03:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 26, 2025, 04:10 AM UTC

    This incident has been resolved.

  4. postmortem Dec 11, 2025, 09:41 AM UTC

    [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)