SafeNet Trusted Access EU/US incident
Classic - Radius Service Degradation
Resolved after 27 minutes, affecting Authentication Services, on November 26, 2025.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Affected components
Update timeline
- investigating Nov 26, 2025, 03:43 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.
- monitoring Nov 26, 2025, 03:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 26, 2025, 04:10 AM UTC
This incident has been resolved.
- postmortem Dec 11, 2025, 09:41 AM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
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