SafeNet Trusted Access EU/US incident
Classic - Admin Console Access and SAML/OIDC Authentication Incident
Resolved after 1 hour 38 minutes, affecting Authentication Services and Admin Consoles and 1 more, on October 15, 2026.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Affected components
Update timeline
- investigating Oct 15, 2026, 02:17 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Oct 15, 2026, 02:59 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 15, 2026, 03:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2026, 03:56 AM UTC
This incident has been resolved.
- postmortem Oct 23, 2026, 10:07 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
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