SafeNet Trusted Access EU/US Outage History
SafeNet Trusted Access EU/US is up right nowPingoru has recorded 56 incidents for SafeNet Trusted Access EU/US: 22 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 5 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 7 | 6 of 720 (1%) |
| October 2026 | 7 | 12 of 592 (2%) |
Incidents, newest first
Major March 31, 2025 EU - Admin Console Access and SAML/OIDC Authentication Incident 9h 49m Authentication Services, Admin Consoles, End User Services
Started Mar 31, 2025, 11:17 AM UTC· resolved Mar 31, 2025, 09:06 PM UTC
- investigating Mar 31, 2025, 11:17 AM UTC
With reference to our previous incident, we are continuing to investigate the last issue as we keep monitoring the situation as we are still seeing some performance issues with SAML Auth & Console. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- identified Mar 31, 2025, 11:34 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 31, 2025, 12:09 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 31, 2025, 09:06 PM UTC
After careful testing, monitoring and taking preventative measures, we are are confident in closing this incident. We will issue an incident report within 5 business days.
- resolved Mar 31, 2025, 09:06 PM UTC
This incident has been resolved.
Minor March 24, 2025 EU - Radius Service Incident 46m Push Delivery
Started Mar 24, 2025, 09:52 AM UTC· resolved Mar 24, 2025, 10:39 AM UTC
- investigating Mar 24, 2025, 09:52 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. Issues with RADIUS will impede your access to VPN and other network assets. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
- investigating Mar 24, 2025, 10:07 AM UTC
We are continuing to investigate this issue and to narrow down the affected service.
- investigating Mar 24, 2025, 10:13 AM UTC
We are continuing to investigate this issue, which is affecting PUSH services.
- identified Mar 24, 2025, 10:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 24, 2025, 10:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2025, 10:39 AM UTC
This incident has been resolved.
- postmortem Apr 03, 2025, 06:41 PM UTC
[Final IR Download here](https://supportportal.gemalto.com/sys_attachment.do?sys_id=bce40a3f83ac6290ee2f12026daad3e8) [IR History Download here](https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Minor February 27, 2025 Incident - Console Access, and SAML Authentication 23h 7m Authentication Services, Admin Consoles, Push Delivery, Management
Started Feb 27, 2025, 07:09 PM UTC· resolved Feb 28, 2025, 06:17 PM UTC
- investigating Feb 27, 2025, 07:09 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. The symptoms of the issue could result in intermittent slowness when authenticating to the STA console as well as SAML auth. If you are facing failures, increasing timeout values might prove effective until we uncover and rectify the issue. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- monitoring Feb 27, 2025, 09:19 PM UTC
We have applied fixes to the environment and are seeing improved performance. We will continue to test and monitor. We will keep this incident open until we are confident that we will not see a reoccurrence.
- monitoring Feb 28, 2025, 09:52 AM UTC
We have applied fixes to the environment and are seeing improved performance. We will continue to test and monitor. We will keep this incident open until we are confident that we will not see a reoccurrence.
- resolved Feb 28, 2025, 06:17 PM UTC
All services are operating nominally and we are confident that the corrective steps taken have had the expected results. We will now close this incident. We will provide an Incident Report within the next 5 business days.
- postmortem Mar 05, 2025, 08:21 PM UTC
[Final IR Download here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=b3150dee978c6610c698bf76f053af7a) [IR History Download here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Minor December 24, 2024 Classic -Radius Authentication Services Incident 2d 19h Authentication Services, Admin Consoles, End User Services
Started Dec 24, 2024, 07:27 PM UTC· resolved Dec 27, 2024, 03:00 PM UTC
- investigating Dec 24, 2024, 07:27 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Radius Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. It appears that there are many illegitimate requests being sent to STA via some customer auth nodes, creating delays in Radius response. We are attempting to mitigate the impact, however, we encourage our customers to review their Radius traffic being sent to us and block any suspicious IPs/Requests. Increasing Radius timeout values until the incident is resolved should prove to be effective in allowing Radius authentications to complete successfully. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- resolved Dec 27, 2024, 03:00 PM UTC
As the deluge of requests has slowed, we will close this incident. However, we do recommend continuing to review the nature of the requests being sent to customer Radius gateways and block any suspicious activity proactively.
Minor December 5, 2024 Classic - Radius Authentication Services Incident 1h 30m Authentication Services, Admin Consoles, End User Services
Started Dec 05, 2024, 10:55 PM UTC· resolved Dec 06, 2024, 12:25 AM UTC
- investigating Dec 05, 2024, 10:55 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Radius Authentication Services. It appears we now have a reoccurrence of the event that degraded Radius services earlier. We are again working towards implementing further steps to mitigate the issue. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- identified Dec 05, 2024, 11:46 PM UTC
We have taken restorative steps and are currently testing.
- resolved Dec 06, 2024, 12:25 AM UTC
Our testing and continued monitoring has given us confidence that the environment has recovered. We will now close this incident.
Minor December 5, 2024 Classic - Radius Service Incident 3h 11m Authentication Services, Admin Consoles, End User Services
Started Dec 05, 2024, 05:42 PM UTC· resolved Dec 05, 2024, 08:54 PM UTC
- investigating Dec 05, 2024, 05:42 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. Issues with RADIUS will impede your access to VPN and other network assets. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
- investigating Dec 05, 2024, 05:52 PM UTC
We are continuing to investigate the issue.
- identified Dec 05, 2024, 06:45 PM UTC
We are implementing mitigating steps to restore the Radius service to normal operational state. We are hoping to see positive results shortly. We will provide updates as they become available.
- monitoring Dec 05, 2024, 08:25 PM UTC
We have seen the service stabilize. We are continuing to monitor and test to ensure continued stability.
- resolved Dec 05, 2024, 08:54 PM UTC
The incident has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.