SafeNet Trusted Access EU/US Outage History

SafeNet Trusted Access EU/US is up right now

SafeNet Trusted Access EU/US had 32 outages in the last 2 years totaling 40h 58m of downtime — averaging 1.3 incidents per month.

There were 32 SafeNet Trusted Access EU/US outages since June 25, 2024 totaling 40h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.safenetid.com

Minor October 8, 2024

US - Admin Console Access and SAML/OIDC Authentication Incident

Detected by Pingoru
Oct 08, 2024, 11:43 AM UTC
Resolved
Oct 08, 2024, 12:33 PM UTC
Duration
50m
Affected: Authentication ServicesAdmin ConsolesEnd User Services
Timeline · 4 updates
  1. investigating Oct 08, 2024, 11:43 AM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. identified Oct 08, 2024, 12:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 08, 2024, 12:33 PM UTC

    This incident has been resolved.

  4. postmortem Oct 11, 2024, 04:50 PM UTC

    [Final IR Download here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=2a866133c3cd1214a464d6af0501313e) [IR History Download here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

Read the full incident report →

Minor October 1, 2024

STA EU Incident - Console Access, API and SAML Authentication

Detected by Pingoru
Oct 01, 2024, 06:29 PM UTC
Resolved
Oct 01, 2024, 06:32 PM UTC
Duration
2m
Affected: Authentication ServicesAdmin ConsolesManagement
Timeline · 3 updates
  1. investigating Oct 01, 2024, 06:29 PM UTC

    The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. Issues using the management API could also occur. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. resolved Oct 01, 2024, 06:32 PM UTC

    The issue has been resolved. Closing the incident now.

  3. postmortem Oct 19, 2024, 03:59 AM UTC

    [Final IR Available here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=13c20452c3551210a464d6af050131eb) [IR History Available here](https://supportportal.thalesgroup.com/csm?sys_kb_id=60783cd4dbc704949cea983cca9619b4&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=b8d3849297959a50c698bf76f053af94&sysparm_article=KB0021003)

Read the full incident report →

Minor September 22, 2024

EU Incident - Console Access, API and SAML Authentication

Detected by Pingoru
Sep 22, 2024, 01:03 AM UTC
Resolved
Sep 23, 2024, 06:15 AM UTC
Duration
1d 5h
Affected: Authentication ServicesAdmin ConsolesManagement
Timeline · 4 updates
  1. investigating Sep 22, 2024, 01:03 AM UTC

    The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating Sep 22, 2024, 01:19 AM UTC

    The issues appear to be intermittent. Retries should prove successful if you are having issues accessing the console or authenticating via SAML

  3. resolved Sep 23, 2024, 06:15 AM UTC

    This incident has been resolved.

  4. postmortem Sep 26, 2024, 07:02 PM UTC

    [Interim IR](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=ebe4b00347f496506f124c99316d43cb) [IR History](https://supportportal.thalesgroup.com/csm?sys_kb_id=60783cd4dbc704949cea983cca9619b4&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=3c35b0cfc3bc1e1063ec2635990131fb&sysparm_article=KB0021003)

Read the full incident report →

Minor August 11, 2024

EU - Console Access, API and SAML Authentication Incident

Detected by Pingoru
Aug 11, 2024, 03:31 AM UTC
Resolved
Aug 11, 2024, 03:52 AM UTC
Duration
20m
Affected: Authentication ServicesAdmin ConsolesManagement
Timeline · 3 updates
  1. investigating Aug 11, 2024, 03:31 AM UTC

    The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. resolved Aug 11, 2024, 03:52 AM UTC

    We have resolved the issue and tested all services and can confirm nominal operation. We are closing this incident and will issue an Incident Report in due course.

  3. postmortem Aug 20, 2024, 07:13 PM UTC

    [Final IR Available here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=b9511e07c3881a50f4067e53e40131f2) [IR History Available here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

Read the full incident report →

Minor July 19, 2024

All Regions - Third party Email related service issues

Detected by Pingoru
Jul 19, 2024, 08:21 AM UTC
Resolved
Jul 19, 2024, 12:45 PM UTC
Duration
4h 24m
Affected: End User ServicesEnd User ServicesEnd User Services
Timeline · 3 updates
  1. investigating Jul 19, 2024, 08:21 AM UTC

    We are currently seeing issues with our 3rd party email services across all the regions, which will mainly affect our provisioning and email delivery services. The Thales Incident Response Team is actively investigating and monitoring this problem and will update this incident with additional information as it becomes available.

  2. identified Jul 19, 2024, 10:14 AM UTC

    All authentications are working fine. We are still actively monitoring & working towards the email service restoration.

  3. resolved Jul 19, 2024, 12:45 PM UTC

    All regions - the third party email provider is now serving emails as expected. This incident will now be closed.

Read the full incident report →

Minor July 9, 2024

EU Sync - Disruption

Detected by Pingoru
Jul 09, 2024, 01:34 PM UTC
Resolved
Jul 09, 2024, 03:42 PM UTC
Duration
2h 8m
Affected: Management
Timeline · 4 updates
  1. investigating Jul 09, 2024, 01:07 PM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with "Sync" for some customers. Customers may see issues syncing user details from their user directory (eg: Active Directory) The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

  2. investigating Jul 09, 2024, 01:19 PM UTC

    Investigation is underway to identify the issue and further updates will follow.

  3. monitoring Jul 09, 2024, 01:34 PM UTC

    A fix has been identified and we are currently monitoring the situation to ensure that the incident has been resolved.

  4. resolved Jul 09, 2024, 03:42 PM UTC

    This incident is catching up with a backlog and is has been marked closed but will take a few hours to clear.

Read the full incident report →

Minor June 30, 2024

US Incident - Console Access, API and SAML Authentication

Detected by Pingoru
Jun 30, 2024, 08:30 AM UTC
Resolved
Jun 30, 2024, 12:30 PM UTC
Duration
4h
Timeline · 2 updates
  1. resolved Jul 03, 2024, 04:56 PM UTC

    This issue appeared to be limited in scope and retries should have worked if any errors were encountered. The issue was identified and steps were taken to remediate the issue. Incident duration: approximately 12:30 UTC – 13:15 UTC, 45 minutes Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications.

  2. postmortem Jul 05, 2024, 02:27 PM UTC

    [Final IR Available here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=6f3a54dc975386148ac9ba67f053af10) [IR History Available here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

Read the full incident report →