US - Admin Console Incident - Issue reoccurring

Update timeline

1. identified Oct 14, 2026, 05:38 PM UTC

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. We have determined the cause to be rooted in a 3rd party activity. We are working on mitigative steps. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. identified Oct 14, 2026, 05:52 PM UTC

   We are still working towards stabilizing the environment and mitigating the impact of the 3rd party activity.

3. identified Oct 14, 2026, 06:15 PM UTC

   We are continuing to work on a fix for this issue.

4. resolved Oct 14, 2026, 06:25 PM UTC

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

5. postmortem Oct 22, 2026, 10:07 AM UTC

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)