SafeNet Trusted Access EU/US incident
EU Incident - Console Access, API and SAML Authentication
Resolved after 11 minutes, affecting Authentication Services and Admin Consoles, on July 15, 2026.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Affected components
Update timeline
- investigating Jul 15, 2026, 06:40 AM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- identified Jul 15, 2026, 06:42 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 15, 2026, 06:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 06:51 AM UTC
This incident has been resolved.
- postmortem Jul 24, 2026, 04:17 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
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