SafeNet Trusted Access EU/US incident
Incident - Console Access, API and SAML Authentication
SafeNet Trusted Access EU/US experienced a critical incident on January 22, 2026 affecting End User Services, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2026, 11:00 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- monitoring Jan 22, 2026, 11:03 PM UTC
We have performed some restorative actions and we are seeing positive results.
- resolved Jan 22, 2026, 11:07 PM UTC
Our tests are seeing positive results and services have returned to nominal operation. We will close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
- postmortem Feb 18, 2026, 09:54 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)